KFC Mill Park — Restaurant in Melbourne

On Thurs 12th Oct at 11pm - I would like to take this opportunity to thank the staff at Mill Park KFC for the awesome experience whilst placing a large order late in the evening. From the moment we placed the order in a very busy drive thru, nothing was too hard for Aaron. Aaron's great customer service was evident as he continued to accommodate our order requests and remained calm and polite throughout even though the drive thru queue was getting busier. He was honest that he could provide our large order so but there would be a wait. We agreed and he immediately put his cooks onto the order. Waiting over 20 minutes for our freshly cooked order was a pleasure after such a great encounter with Aaron. Just as i thought our experience couldn't get any better, I was confronted by Taleah and Zack who carried our order to the car. Once again the friendly and professional customer service continued with their polite nature and friendly smiles despite the extremely busy drive thru, it really makes this KFC store the best in the area. Well done KFC Mill Park for hiring people like Aaron, Taleah and Zack with exceptional customer service. I think your colleagues in the Epping store could do with some customer service training from these staff members. We will be back and i recommend this store to all. Good job Aaron, Taleah...

KFC Mill Park (Victoria) is a complete joke! They took our order, had us pay and then told us that they had no tenders, so we changed to four zinger boxes. Then they had no potato and gravey and wouldn't give us any other option other than more chips or coleslaw or dinner rolls (the woman who seemed to be in charge kept trying to push us to choose more chips)

When we ordered they didn't inform us of the missing items until after paying. It was quater to 11pm so they still had over an hour of operation.

We were then given some sob story of all their systems being down and that they were closing early.

Everyone there looked sad and miserable so I think they just wanted my family and our big order to go away.

We requested a refund, which apparently, they could only give us cash for. Terribly horrendous customer service!! Really made you feel like you were inconveniencing them by wanting to purchase food.

I wouldn't reccomend KFC Mill Park if it were the last KFC on Earth. I think the manager needs the sack and the team needs better training on customer service and some...

ZERO STAR !!!!

Went to the drive through at Plenty Rd in South Morang- 1.had the guy at the window constantly making me repeat myself as it sounded like he was on his phone having conversations with friends while I was trying to place an order I drove up to window- He didn't excuse himself but just left the window like a scared little boy without saying anything to me,(yes on his phone) went around the corner, came back around, still ignoring the fact I was there waiting to pay... 3.all the while his arm in his rear scratching his back - picking pimples on his back and ignoring me 4.the back of his uniform had salt or raw batter on it like he was mucking around with other staff. (Black uniform- you could see everything) He looked unkempt...it was disgusting

That was enough to turn my whole family off paying or receiving our food.

We drove off. Didn't wait for him to acknowledge us. Never going there again. Yuk!!!

KFC...You eat with your eyes first, if a store and drive through worker is messy dirty looking, it isn't going to want us to buy your food let...