KFC Northland Mall — Restaurant in Melbourne

Disappointing Experience at KFC Northland

I visited KFC Northland this morning around 10:30 am, hoping for a satisfying meal, but unfortunately, my experience fell far short of expectations. The store was slightly busy, which I expected, but what I didn't anticipate was the disappointing quality of the food and service.

After waiting for a frustrating 15 minutes to receive my order, I was disappointed to find that the 10 Wicked Wings I ordered were incredibly soggy. In comparison to other KFC branches I've visited, the quality was subpar and not at all what I've come to expect from the brand.

The lack of attention to detail and the poor quality of the food left me thoroughly dissatisfied with my visit to KFC Northland. As a customer, I value consistency and quality, both of which were severely lacking during my visit.

Overall, I cannot in good conscience recommend this particular branch to others based on my experience today. KFC is known for its delicious, crispy chicken, but unfortunately, that was not the case at KFC Northland. I hope that the management takes this feedback seriously and makes the necessary improvements to ensure a better experience for...

Over the last week I've been in the food court near kfc a couple days and those couple of days I witnessed one staff member in particular have such amazing customer service it warmed my heart to watch. First I witnessed him with a couple of kids whom were about 10 yrs old he leant over the counter to hear them better as it was busy time of day but not only that he had a big smile on his face while interacting with the kids, second I witnessed him with a elderly woman who didn't want a drink with her meal so he was trying to give her something a little extra like cheaps so she got her moneys worth, honestly the two interactions I witnessed made my day both days. Can clearly tell that this member of kfc loves his job always has a smile for customers no matter their age. Valued member I think...

i went here in the morning before opening hours… one of the staff members was lurking in the premises. she was staring at me from behind the roller shutter. it was fine at first but then she slowly tilted her head downwards and was giving me this creepy look, almost like the stare that the clown from IT. i looked away in hopes that she would walk away but when i looked back she was still there, but this time she was eating a chicken tender. i’m not even sure if it was cooked. it was definitely frozen because i could see little pieces off ice flaking off onto the ground. i left northland and and sat in my car and tried to pull myself together....