Kings Creek Hotel — Restaurant in Melbourne

Very poor service. We made a booking for a Thursday night and arrived on time. We were seated okay and after deciding what we were going to eat - I went up to order while my husband bought our drinks. There was no one else in the queue and as I was about to order I was told they weren't taking any more orders for 30 mins as there was a bank up of orders for the kitchen. I was completely blown away as we have never encountered this before and we eat out quite often. I went back to the table just as my husband was returning with drinks and explained the situation and we both said that if we hadn't already got a drink we would have walked out there and then. But we decided to have our drinks and wait. About 15 mins after my attempt to order, another couple walked in from having a drink outside and walked straight up to the ordering register and their order was taken. With this my husband decided that they must be now taking orders and went up again - only to be told they still weren't taking any orders for another half hour!!! My husband queried the previous people's order placement and was told they could only take that one and we still had to wait. As you could imagine - this was the last straw and we immediately walked out only to be followed by the same lovely lady that had seated us and she queried if there was anything wrong? We explained the situation and she was shocked and even commented that we had booked and apologised but we had had enough and will never go back - which is a pity as we like the food and atmosphere when we used to visit. We would have preferred the staff took our order and then say there was a delay - than to not even...

Recently went to this hell hole for a meal with 6 friends. Not one meal come out as ordered. I myself received a chicken schnitzel when i ordered a steak. I reported this to the manager Jess (the rudest person i have ever met) she TOLD me that i was wrong and ordered a schnitzel. She also made me prove on a bank statement that i ordered a steak ( this was proven in the difference in prices) she continued to argue that i had it wrong even tho i was charged for a steak. She eventually went away to get me a steak which after 30 min still did not arrive . I went to get my money back and told her i had not recieved my steak. She continued to tell me that she had questioned her staff and they were a adimate that i ordered a schnitzel even tho they charged me for a steak ( go figure) i then said to this rude excuse for a human being that not once has she offered me an apology for the minstake made and not once has she accepted fault instead continuing her aggressive and bullying tirade even after i had proven to her that her staff had made a mistake. This women should be fire her customer service skills are disgusting her attitude towards customers is no different. She also told me she had a few choice words she would like to say to me. Me the customer who paid for a steak and recieved a piece of cardboard they think is schnitzel...even if i did order the wrong thing they still charged me an extra $12 . On request to speak to her boss her only answer was you can go online and find it yourself. AVOID this place at all cost. JESS...

Last week I ordered the Chicken Kiev which came out very overcooked. I took it back to the kitchen and swapped to the parma (same price) which I thought was a safer option. Less than 60 seconds later the replacement parma arrived at my table. The parma was average. I'm still wondering if it was pre-cooked, or they nicked someone else's meal to keep me happy...

Tonight I had the Caeser salad ($22). The bacon was dry, the croutons very dark and not much egg. No anchovies made it onto my plate, even though I specifically ordered with them. Probably the worst Caeser salad I've had in 5 years.

On both occasions we got free hot drinks after our meals, due to the member rewards kiosk redemption not working. The staff are friendly and helpful, but the food has definitely gone downhill compared with previous years. We've been going once or twice each January for about the last 10 years - I think we'll have to find another family friendly venue for next year.

The interior is quite clean in the eating areas, and the decor is well fitted. The toilets have been improved since last year and are quite nice. Pity the same can't be said for the playground (including the lovely old tram) - my kids have become bored with it (ages 3, 5 and 7). The games arcade is unclean and the games are either designed to consume credits (claw prize games etc) or are so old and decrepit that I'm left wondering if they were all picked up from eBay. Too many shooting games as well, I'd rather some more up to date family friendly games...