KopCha Cafe and Eatery — Restaurant in Melbourne

Went with my wife after seeing their “50% discount” promotion—what a disappointment. Misleading promotion: The 50% discount is basically a scam. You’re lured in with the promise of a deal, but end up paying full price. I later noticed other reviews saying they felt the same way—cheated. Poor service: We were left queueing outside in the cold wind with about seven other groups, even though there were at least four empty tables inside. No staff bothered to check on us or invite us in. After 15 minutes, I went inside to ask if they were still accepting diners. The staff apologised and said they were “too busy” and didn’t want customers to wait at the table, thanking me for understanding. But there was no compassion or common sense—surely waiting inside is better than shivering outside. Overhyped food: They try hard with presentation, making everything look great for Instagram, but the taste and portion sizes don’t live up to the price tag. We had the Brunch Board ($26) and Laksa Crabby Spaghetti ($25). Both looked nice but tasted average, and the servings were small for what they charged. Conclusion: Not coming back. Misleading deals, poor customer treatment, and overpriced food. Nothing worth...

My partner stumbled upon a reel on Instagram, I got excited, and we went out for a spontaneous brunch date the next morning. We got there around 10am and just beat a big queue by 5 minutes. The staff were very friendly and our food took maybe 15 minutes to come out (I didn't time it but it wasn't long). I got the special savoury oatmeal dish, which was SO DELICIOUS. It took me back to my childhood in Penang when I ate a bowl of savoury congee with egg at a coffee shop in the 90s. It was the highlight of winter eating something so wholesome like this. My partner got the laksa spaghetti with soft shell crab which was creamy, spicy and so flavourful. We also got the yolo pao with butter which was a nice end to our meal. Love the unique flavours from the fusion dishes. We will definitely come back when the weather warms up to try the other dishes and drinks. Thank you so much for a wonderful experience! For those wanting to try this place, be patient especially if you hit peak hour considering they've just opened. But you will definitely not be disappointed by the quality of the...

Very disappointed and bad experiences. No many parking places. Tight spacing between tables makes moving around difficult.

Their business practices have been inconsistent and misleading. They repeatedly changed the terms of their promotion, causing confusion I will never come back.

End of July: saw the promotion and shared with family/friends.

Aug 2: my husband ordered drinks but was charged full price since takeaway wasn’t included.(As the place is full and kitchen is going to close soon, they ask my husband to take away and pay full amount.)

Aug 5: I came with friends, but the shop was temporarily closed.(see attached photos)

Today: I found they reopened, but when I asked about the promotion (advertised until end of Aug), staff said it had already ended last Friday via a scan code.

Brunch $26 + smoothie $10 → we switched to lunch buffet $23.8.

This is misleading and frustrating. Their business practices have been inconsistent and misleading. They repeatedly changed the terms of their promotion, causing confusion and frustration...