I had to come back and lower my rating from a 4.5 (in 2017) to 1 (in 2024). Very similar to a lot of comments about the new management taking over and the 'service' component is gone from what once was an ace and stellar in customer service retail business. My recent trip to Krispy Creme FG with all my family was to enjoy the new menu and witness the robotic automation novelty that my kids would enjoy. All jolly until we reached the ordering kiosk only to be confronted with a disgruntled female server (probably the only one in the lot with a frowning face) and couldn't be bothered to greet let alone strike a smiling and welcoming face.

I appreciate it could be a long shift but none of us did anything to deserve such 'welcome'. To make it worse the order was just a formality to move on to the next customer and unlike others we weren't offered the free samplers. When I asked why and if there were certain 'elligibility' criteria to score them, she said Ok with the worst possible grin and a bestowing attitude that was very dismissive. We should have left the store then but I thought of flagging it with the store manager. My gesture of first hand customer-feedback went in vain as the store manager was in her own zone with not wanting to see any human species at that time of the day.

With utmost curiousity and itching to figure out what did I or my family do wrong, I explained the experienced I had with the employee to the store managers and her stone cold reaction of saying 'OK' compelled me to spend the time to gift a piece of digital content to the internet. No compassion, no empathy, no customer centricity whatsoever.

Could be just one disgruntled, exhausted, frustrated employee but the store managers carefree behaviour instigated the tone of voice for the rest of employees. Well done Krispy Creme! Hope you get a new management soon.