McDonald's Tullamarine — Restaurant in Melbourne

Waited 15 minutes for a large 10 nugget meal and cheeseburger through drive through. I phone the store to find out what was happening with the order and told me that they had forgotten the order and will pack the order. A car that was parked in front of us had been waiting longer than us so she had gone in to complain I then followed afterwards, I found that there were 3 ubereats orders were sitting on the counter with my meal sitting getting cold the manager at the time who refused to provide her name not even wearing her name badge handed my order to that other customer and told the manager that this was my order. The manager was flustered couldn't cope under pressure, floors were dirty with chips all over the floor. I had told the manager I wanted a refund and she told me she will give me a refund and meal for free. I had argued with the unknown Indian female manager about the stores service and how incompetent the staff were on shift. I even had another Indian lady say something to me and look at me and I asked her what she had said her response was rude and straight to the point and said I wasn't talking to you. Everyone came out from the kitchen and stopped their work while orders were piling up on the screen. This was an issue between myself and the manager in which the manager didn't delegate tasks to staff, didn't tell staff to return back to work if anything made it look like a zoo all because I was complaining to the manager. I asked for the store managers Na she refused to provide it I then asked again and told me the store manager was holly. I asked for the shift managers name and said I can't tell you I told her that she was meant to be wearing her badge on her shirt and when requested she needs to provide her name upon request she told me I don't want to tell you my name at all. My response was I will make a massive complaint to management due to her incompetence and they can easily find who the shift manager was on at the time. This manager shouldn't be a manager or employee of maccas due to her unprofessional behaviour while dealing with a complaint or dealing with her staff either. I felt like the staff here were being racist because they were all Indian and I was white. I feel disgusted by the...

If only I could give -0 as 1 star is still too generous of a compliment for the utter incompetence I witnessed. We ordered 3 large Sundaes, however got told they’ve run out of chocolate fudge, can they fill it with vanilla instead? … We were about to decline when the shift supervisor apologised explaining they just need to refill the machine, however our burger will be an 8 minute wait. Half an hour or more in the waiting bay for 1 burger. My partner steps out to follow up our order, and it didn’t take long for them to provide him with our meals, which leads me to be believe our meal has been sitting there for 30+ minutes and they had forgotten all about us..however what really disgusted me was the manner in which they handled the situation. Firstly they did not resolve the ice cream situation, I wouldn’t put it past them that they even tried. They offered to refund the ice cream for the inconvenience, was then presented the wrong amount…anyway. Secondly there were multiple items missing. But lastly the cherry on top of everything, the person who was handing my partner our orders must have forgotten he works in customer service as there was no tray for the drinks and the sad excuse for large chocolate ice creams, and the boy just kept handing my partner individual items,, which naturally he ended up dropping because he doesn’t have 10 arms.

If disappointment is what you’re hungry for, this place is...

This isn’t the first time they have got our orders wrong and usually we just shrug it off. Tonight their service and professionalism have just gone too far! We ordered 6 happy meals and 3 large meals and 20 nuggets.

1. the happy meals didn’t come in their boxes, they were thrown into regular takeaway bags with the other meals. Yes toys and all.

2. only 3 out 6 happy meals were in the bag. They were missing 3 apple juices and 3 small fries.

3. they were missing the nuggets and quarter pounder burger for one of the meals.

We got home after a crazy night with the kids and realised all that was missing, we told the kids to eat whatever was there for their happy meals and dad would go back for their drinks and chips and whatever else was missing.

When my husband went back to the store a lady whose name is apparent SIMRAN there accused my husband of eating all the food and “just trying to get free food”! She constantly called my husband a LIAR! This is disgusting behaviour and an unprofessional way to treat paying customers.

We never make a fuss over all your other “mistakes” yet have the nerve to embarrass and belittle people over 3 small chips, 3 apple juices, a quarter pounder and a box of damn nuggets!

And they still messed up when giving us the missing items, we just couldn’t be bothered with such...