My Goodness — Restaurant in Melbourne

Shockingly Disappointing Customer Service at My Goodness. I recently went to My Goodness, hoping for a delightful culinary experience. Unfortunately, my visit was overshadowed by the astonishingly poor customer service I encountered throughout my time there. Right from the start, the staff at My Goodness displayed a shocking level of indifference towards customers. The host barely acknowledged my presence, exhibiting no warmth or professionalism. Their lackluster attitude made it seem as though they were doing me a favor by seating me. The waitstaff's apathy only intensified my disappointment. They were inattentive, displaying a complete disregard for my needs and requests. It took an unreasonably long time for someone to take my order, and when they finally did, their attitude was one of annoyance and disinterest. As they keep ignoring us and let other people cut off the line. it was a constant struggle to get their attention. To make matters worse, we have asked for the Thursday menu for members and the staff asked to show the barcode. We both logged into the website and show the barcode but they asked us to download the app eventough it is exactly the same barcode. Even during this process we were still getting ignored. After all this nonsense, we have to walk out with disappointment. This is the most disgusting and ridiculous experience in a restaurant and customer service is just simply not exist in this place. It is with deep disappointment that I cannot recommend My Goodness to anyone seeking an enjoyable dining outing. Until significant improvements are made in their customer service and overall professionalism, I strongly advise potential patrons to avoid this...

1 Star for the most abysmal “atmosphere” I’ve ever experienced. It might be a one off, but popping in on a Sunday evening with my partner for a drink was the worst idea.

Service was abysmal, and two of the employees were taking up their space in a booth to drink and scream laugh for an hour straight while the rest of the guests were waiting on empty glasses.

Simple cocktail took about half an hour to arrive even though there were approximately 5 staff and no more than 10 patrons in the place.

The person who served us at the counter was very lovely and honestly looked embarrassed at his counterparts who were taking the absolute piss out of their jobs.

Music shot up in volume suddenly and we were subjected to an ear piercing level of playlist scrolling / music switching every second minute while the staff got their grog on and mucked around.

I DJ bass music for a living and I’m fond of even the loudest sound systems in the country. So when I tell you my partner & I couldn’t get a single world in conversation wherever we sat in the venue, due to the abysmal staff member blasting his music on the AUX - it was BAD.

It’s a shame, I think it might be a one off but some of the staff need to learn that they’re probably not being paid to muck...

OMG is the absolute right description, in the bad way. Me and my partner signed up to the omg members club and came down today Tuesday 28 Mar and decided to try the all u can eat pizza promotion for 20 dollars. The food is great don’t get me wrong but the hospitality just made the whole experience tainted and left a bad taste where even the pizzas cannot remove. In particular one staff member at the front of house. We were dining around 8pm. And he was the staff member wearing a white sweater with a hoodie and had the worst attitude. He was unfriendly and even scowling when we asked if he had straws for the drinks we ordered, he said no only short ones and within less than 5 minutes, he started refilling the long straws right in front of us. And in order to order more pizzas for the all you can eat, you have to finish the pizzas on the table before you can order them one by one , and when I went out to order one more with just one slice on my plate to finish while waiting for the new pizza he rudely refused. Meanwhile, this front of house member, kept staring at us throughout the whole time we were trying to enjoy our meal as if to see whether we had finished our pizzas on the table and made us feel really uncomfortable. Would not ever...