Nando's Parkmore Shopping Centre — Restaurant in Melbourne

I went to Parkmore Nando’s last Saturday with my 4-year-old daughter, and it was one of the worst experiences I’ve ever had at a restaurant.

I had to wait 5–10 minutes before anyone came to take my order. The manager was the closest to me, packing orders, but she didn’t even acknowledge me or say “we’ll be with you shortly.” When I finally ordered (just a Seriously Large Chips takeaway), I told the staff I’d be back in 10–15 minutes after doing some shopping.

When I returned, there was a bag on the counter. I lightly touched the top of it to check if it was mine, and the manager immediately pushed it aside saying “you are not David,” then made rude faces and hand gestures towards me as if I was beneath her. I told her there was no need to be rude, but she raised her voice, got extremely aggressive, and even scared my daughter, who said, “I am scared of her.”

I then asked to speak to the manager, only to be shocked that this rude person was actually the manager herself. She claimed that because I touched the bag, she would have to remake the customer’s order, yet she never even changed the bag. She cancelled my order on the spot, processed the refund, and shouted at me to “leave.”

To make matters worse, when we got back to the car, my daughter said, “We will never go to Nando’s because Nando’s people are rude.” My 10-year-old son, who loves Nando’s, has now also said he never wants to go back after hearing what happened.

This manager’s behaviour was unprofessional, aggressive, and completely unacceptable, especially in front of children. She is not an ideal person to be in a customer-facing job, let alone holding the position of manager. Nando’s really needs to take this seriously and address how their staff (especially managers) are...

I have had the worst experience at this Nando’s which is a shame as I’ve been coming here since I was a little girl. The “manager” Shanah was extremely rude to me as my family decided to sit down when I was standing in line to order (plenty of empty tables, no one behind me lining up) - she was quick to tell me off about this and I apologised as having come here for over 20 years sitting down has never been an issue. Her tone, facial expression frankly scared me as it was extremely aggressive, thankfully the only people I felt comforted by were two lovely customers next to me who stood up for me - they lost my business and theirs too as we both left without ordering.

Shanah was the most unpleasant unprofessional person in service I have ever come across. She spoke to me in a very rude and aggressive manner whilst taking my order and when the customer next to me and I asked her for details of her manager she said she’s the only manager and extended her aggressive behaviour towards them too!

I went back to the store and spoke to the manager by which time her behaviour had changed. The lack of apology was horrible and I will never ever come to this Nando’s again and will discourage others as well. The very worst customer experience I’ve had in my life and pity it’s a place I...

Absolutely RIDICULOUS! WE GOT OUR ORDER AND FIRST OF ALL THE PROBLEM CAUSED THEY FORGOT TO PUT IN OUR DRINKS SO WE HAD TO DRIVE ALL THE WAY BAGK HERE JUST TO GET OUR DRINKS. NOT ONLY THAT THE FRIES AMOUNT IN THE LARGE FRIES WAS FURIATING! WHEN WE GOT THE DRINKS TO SIT DOWN FOR A PEACEFUL DINNER WE CLEARLY ORDERED A VEGGIE BURGER FOR STRICT VEGETARIAN. WHAT DID WE RECIEVE?! a CHICKEN BURGER WIHTOUT PINEAPPLE WHEN WE CLEARLY SAID VEGGIE BURGER WITH PINEAPPLE. WE HAD TO GO. THERE AGAIN, THIS TIME IT WAS EXREMELY SERIOUS PROBLEM. NO REFUND AT ALL. UNREASONABLE REASONS WHY WE CANT GET A REFUND ON OUR MEAL! NOT HAPPY AT ALL. GOT TOLD TO COME AGAIN ON SUNDAY TO SPEAK to the manager. VERY ANGRY, HORRIBLE EXPERIENCE. 👎👎BEFORE THAT WHEN WE REQUESTED TO GET PINEAPPLE ON OUR ORDER THE FIRST TIME, THEY SAID THEY HAD ABSOLUTELY RAN OUT OF PINEAPPLE. WHEN THE ORDER WAS REMADE AFTER THE COMPLAINT, THEY ASKED IF WE WANTED PINEAPPLE. WE FELT ABSOLUTELY DUMB STRUCK. ARE WE IDIOTS TO BE TOLD THIS?! I FELT DISGUST AS WE OPENED THE ORDER TO SEE PINEAPPLE THIS TIME. HOW DOES ONE LIE TO SOMEONE ABOUT THIS? AT THIS POINT WE...