Oporto Highpoint — Restaurant in Melbourne

what a DISGRACE of an experience! My starving child was excited to finally eat after 8 hours of piano lessons, however when we ordered a BONDI burger meal, we were met with the disappointment of an overcharged OPREGO meal. That is a loss of $5! Suddenly the humongous box of chips we were promised, dwindled down to a minuscule, microscopic single cup of sad fries. According to Charles Darwin, this was a VARIATION in what we originally ordered. Such a disappointing meal my child will ever receive. Even the royal childrens hospital food is better than whatever abomination we were met with. The customer service was humiliating. Ive never seen my sons face go so red🍅before. Even though I agree fast food workers are necessary for the well-being of our economy, I disagree with the fact that Oporto’s managers should be hiring any more employees. I am speechless🗣❌. My son will no longer be able to...

I was at oporto highpoint recently where I wanted try out oporto for the very first time after I heard positive reviews about it from family and friends. I went there and purchased a Bondi burger in meal and to say that I was more than satisfied with my expectations with oporto. Firstly I want to personally thank the two workers Mohamed and Noah for giving spectacular customer service and meal preparation. They looked after me and my family of 4 with great team work within the group and a positive and happy smile within the two workers. Seriously whatever they are earning it isn’t enough. I would 100% recommend oporto to anyone who’s willing to give it a try and I would HIGHLY recommend to get service done by these two lovely boys. im a very happy and satisfied...

my disappointment with the service I experienced at your Highpoint location. On multiple occasions, I have been charged $1 for tomato sauce, and when I queried it, the staff were dismissive and extremely rude.

The attitude I encountered made me feel as though poor service and overcharging were an accepted part of the culture at this store. This is unacceptable and does not reflect the standards I expect from Oporto.

I strongly urge you to address the customer service issues at this location immediately — whether through improved training, closer management oversight, or, if necessary, a complete change in the store’s approach.

I hope to see action taken so that other customers do not have the same...