Paramount Indian- Best restaurant in Springvale — Restaurant in Melbourne

I and my boy friend had a beautiful evening since we arrived at this place.As soon as we reached there and told the staff that we are here for dine in she seemed to be disappointed. Her body language was rude ( sorry something far beyond RUDE ) and she didn't carry basic etiquette to take order, we were placing our order and at the end she dint bothered to repeat the order for us, fine..then she brought the entree ( which was too too too watery) i have personally never seen a chilli chicken like that .. and then she started asking regarding bread n naan ! As soon as we thought to ask whats the difference she left without any consideration..! For the drinks even we have to wave our hand 3 times because she was busy at scrolling her phone behind the counter . I must say at this point the taste of the food didn't matter and I was embarrassed to suggest this place . I felt like leaving the restaurant then and there but as no one in future should face this,I personally wanted to approach the manager and stated how his staff is ruining our day with her bad behavior.. Don't know what's the attitude for huh??

I always thought that customers are king...but mind you not in this restaurant. Least recommended for all.

Hospitality - 0 or (...

Some hits but more misses for me. We had ordered a take away.

For us, the egg came first ;)

We had anda ghotala as a starter along with the masala pav. The anda ghotala was really nice. Mildly spiced, the bread that was served with it was soft, well buttered and toasted.

The masala pav was more than fulfilling. It was full on. Did not except this quantity. The dish was nicely baked, the masala was not over the top and the addition of cashews was a good surprise.

The chicken tandoor masala that we have ordered was under the boneless chicken section of the menu (can be seen in the photos of the menu as well) but was served with bone. Huge disappointment in that section. The masala was delicious but the chicken felt like it was basically cooked away from the masala and then the masala was poured on top. Could not taste the masala on the chicken if I didn’t have it with a spoonful of the masala curry.

The garlic naan was good. Soft, had good garlic cover and was huge.

I had initially given a 3 star review but bumping it up to a 4 star as the restaurant called me up and owned up to the mistake which is a very rare thing. I appreciate them taking the ownership of the mistake and reaching out...

Everything was absolutely delicious. We bought a couple of curries, a chicken and veg briyani, garlic naan and samosas. You could actually taste the garlic on the naan, which was different to many Indian restaurants we've tried. Another thing is that majority of the time from most Indian restaurants, if you order your curry as 'hot', it usually comes medium, if not sometimes mild. It was a lovely change to receive a hot curry that was actually hot!

Just have a couple of suggestions: Vindaloo was available for chicken, lamb, goat and fish, but not for vegetarians. I would LOVE if they added that to the menu, because I love my spicy curries.

Another thing was that we couldn't choose the spice level for our briyanis. If possible, that would be a great option too.

Last thing, we ordered off Menulog and wanted to get a 1.25L drink to go with our meals. We could only select 'soft drink' but couldn't choose which one. We received a Coke which was fine, but I'm not sure if this is just an issue with Menulog?

Overall however, my family and I enjoyed delicious meals from this restaurant. We will definitely be ordering again from here. We'll be coming in for a family dinner when we're out of...