Ranges at Olinda — Restaurant in Melbourne

Not a pleasant experience here on Mothers Day. Trying to place what should have been straightforward takeaway order was confusing, weird and awkward.

The young man taking our order (after a lengthy wait standing around without being acknowledged) did not seem to know what was going on, or what was on the menu. After muddling through ordering the first few items, an older gentleman, presumably the manager, jumped in to snappily advise they ‘have a limited menu’ (despite the fact we were ordering items as shown as ‘takeaway menu’ which was bluetacked up, and ‘Full Menu for takeaway’ advertised outside), and then said that the ‘kitchen was closed’. Both of which was so fine, and understandable being the time of day, but absolutely no need to have an attitude about it - we weren’t being demanding or difficult, we just didn’t know and were simply trying to order off the menu shown! They were still able to do the nachos and drinks and scones we had already ordered, my husband then ordered a milkshake and paid.

While waiting we realised we had been overcharged by $3 for the nachos, had an additional 30 cents charged for the ‘cold milk’ in the English Breakfast tea (never in my life have I paid extra for the milk??) and the milkshake was not charged (which we didn’t receive anyway). After the initial ordeal just placing the order, it didn’t feel worth trying to raise it with the staff and holding up other customers.

Could understand perhaps the young man serving was new/inexperienced, but no need for the attitude and obvious irritation from the older gentleman, and neither were friendly from the get go. I’m sure Mother’s Day is one of the busiest days of the year, but we were happy to wait to order and were surprised to be met with such poor customer service.

The food was fine, the scones were lovely (although we were not given any takeaway cutlery which was difficult) but overall definitely not good enough to make up for the weird/rude attitude and being overcharged (especially as the food seemed overpriced for what it was, especially with the 10% Sunday surcharge on top too). We are normally not the type to complain but we were both really put off.

Definitely soured what otherwise was a lovely Mothers Day outing. Won’t be returning and would advise customers to check...

My two friends and I had a really disappointing experience here recently on Thursday 8th July for lunch- probably 1:45-3ish.

We waited for a table and no one was attentive and we had to almost get a table for ourselves and it took them a good 5-10 minutes to organise this.

First of all, my friend’s pancakes did not have the bacon or berries available and he was offered ham as an alternative which didn’t cut it. The pancakes were very ordinary, plain, dry, pale and not fluffy. He didn’t even finish the meal it was that ordinary. He was told on 2 separate encounters when both of these ingredients were out of stock.

My calamari salad had yellow lettuce leaves in it signifying that it was not fresh. And very overpriced for the portion size. Tomato sauce was given in plastic packets rather than a dish which shows effortless and careless presentation.

And my other friend’s toasted sandwich was $14.50 which was very plain and ordinary and a rip off for what it was. It could have been made better by me with my eyes closed. And he ordered a green tea supposedly which was served as a cup of hot water until we pointed that out.

No table water was offered until requested. The table we relocated to was all sticky and we had to ask for it to be wiped and she said it was due to the lacquer used on the table which was not true. There were dirty dishes when we came to the table and consequently they were understaffed. We were not even asked how our meal was and we were told to come back another day and that our general feedback of expressing the disappointment with the food was appreciated. A bit of an unusual comment to make. This restaurant needs new management. All the food was so ordinary and overpriced and we will not return. They also forgot to remove the milkshake from the bill which my friend paid for initially and the other had to point out he was overcharged and they then gave a cash refund. It would have been nice to be reimbursed to a degree or...

We arrived and waited at the front door at the sign “Wait to be seated” behind a couple of other people. After 5 minutes no one had approached or acknowledged anyone at the door or in the queue. The couple in front then just walked in and we followed. We were told to grab a menu and find a table.... no Welcome. We found a table that was vacant and clean. There would of been about 10 table free but 7 still had dishes from previous customers on them. We sat and read the menu and figured out what we wanted. A young lad took our order, but had very little knowledge of the menu or how to serve people. We asked for water and were told to help ourselves to a little stand set up. So I went and got two glasses of ambient temperature water, not even chilled...... 20 minutes we have been here now and still 7 tables with dishes left on them as the staff continue to walk around them. A group sat behind us and the lad told them that there is approx a 30 minute wait for food, he said they were busy, (still half the tables empty with dirty dishes on them). Another couple sat down and just ordered coffee, she asked the young lady if they were busy, and she replied, “Nar, it’s quiet today, unlike the other day”. We were confused, One staff thinks it’s busy, another says it’s really quiet, one says it’s a 30 minute wait for food and yet no one clears the tables. We have been here 40 minutes now (wish we were told about the 30 minute wait) but at least we started having a laugh with other customers, all saying the we came for breakfast/brunch but will end up having Lunch. 50 minute mark our food arrived. We had been sitting for what felt ages.... and it arrived burnt. Eggs cooked correct, bacon like rocks and the bread was black. What really tipped it off was when we left to pay, we weren’t even asked how were things or did we enjoy our meal, I guess they knew that there service and food were...