Sanctuary Lakes Hotel — Restaurant in Melbourne

I'm a Vegan, rang this establishment 3 weeks ago to ask if they would cater for a Vegan and do plain steamed vegetables like Brocc, Cauli, Green Beans. The receptionist I spoke to went and asked the chef, came back and told me yes. One week ago, I went to the Hotel, and ordered a big bowl of plain steamed Brocc, Cauli and Green Beans, was told yes we can do that. When the meal came out and it had been pan fried .. clearly a lack of communication btwn staff, or they don't listen/care. I asked for my meal to be fixed to what Initially was ordered, plain steamed veg, so it was fixed. Today, 1 week later, I go back and ordered big bowl of plain steamed Brocc, Cauli and Green Beans .. same chef .. what I got was Brocc, Cauli and Brussel Sprouts. Again I asked the waitress to fix, and I was told they didn't have Green Beans. I asked if the chef could replace the Brussel Sprouts with more Brocc and Cauli. 2 minutes later chef comes out to where I'm seated, and basically tells me he will not replace the Brussel Sprouts with more Brocc and Cauli, so I either eat that or get a refund. This chef clearly struggles with plain steamed vegetables, and is unable to get an order right! I worked in Hospitality for years, and have never seen such incompetent service ... Sad, sad world we live in now. Won't be recommending this...

We had our function here over the weekend, in the luxe room. Honestly we are so incredibly happy with having chose this venue and how our sons baptism turned out. The room was clean and trendy. The staff- from Nicole our initial organiser, to beautiful Holly and the team on during the afternoon, everyone was so friendly and helpful. They were there to help for anything we asked and were genuinely friendly and happy people, nothing was too much effort. Special thanks to our 2 bar tenders of the night, especially a young man who was awesome. Thanks to the wait staff and of course Holly, Holly you are so genuine and kind and you really looked after us. Our guests had a wonderful time and all commented on how great the room was and how nice the food was. We would recommend this venue for a function to anyone and would use it again in future. The process of organising was so easy and the food on the night was so delicious and well presented. All five stars guys, and please pass this feedback on to the staff of the night who were there, they were absolutelt fantastic and we appreciate their assistance and presence during our afternoon. Many thanks to all, including Nicole...

It's been a few years since I last visited The Hotel and it's bistro food area. Everything was still as I remembered it. I arrived at 7:45pm on a Friday evening knowing that it closed at 9pm. It wasn't as packed with people as I was expecting which meant I could take my time selecting what I wanted and I was pleasantly surprised at how fresh the seafood options were. The only downside comment I would make is they had over cooked the muscles. But the shrimps and Barracuda (or was it Barramundi?) fish were highlights. of the seafood that I enjoyed. The other dishes are what you would expect to find ranging from chips and fish bites to pizza slices, salads and roast meats and vegetables (I enjoyed the roast veggies more than the meat's which is unusual for me?) and of we can't forget the various selection Chinese dishes etc. The dessert selection was also very good with fresh fruits. I also have to pay compliments to the chefs as I believe they've picked their game up and made better quality food than what I remembered from past experiences. I paid $34 for 2 jugs of drinks (1 lemonade and 1 orange juice). Is that expensive? All in all, it was a great meal with...