Subway — Restaurant in Melbourne

I had a worse experience at this store. Today i went to get a foot long, i asked for toasted. It was little bit burnt at the edge. I told the man working over there it is burnt, he acted as if it’s not at all visible. I know it was burnt little bit not a big deal. I told him that’s fine leave it, but then he kept on pressing “no its not burnt it is toasted “that this, yet again i said that’s alright leave it am running late to work.

And again in the last he started telling me it’s not burnt, in future if you’re coming you should know it is toasted and all. Sucha annoying person, he don’t have the nature of letting go off the things just want to argue.

Subway got some standards so please keep it that way, doesn’t matter which nationality person owns the franchise.You’re not selling just some breads or buns, it is subway. I truly respect for the name they earned, just let it be. Maybe the person doesn’t know that “ Customer is always right” no matter what. This is Australia and they have some strong consumer laws which every big or small store’s obey. And i have a Right to speak out, by arguing you can’t change the truth.

The way he spoke really disturbed me, i wonder how such people even own a business and doesn’t value the customer. Business is all about being patient with the customer, that is how you gonna build the customer relationship. it’s better if you learn that before you get...

Did rate 5 stars at the start, but since then it hasn’t been consistent.

There is only 1 team member that always provides great service (wish I grabbed her name), but unfortunately the other team members I’ve come across, let the whole thing down.

My most recent experience involved a man trying to order a sandwich, English was his second language and the staff member was too lazy to even attempt to listen properly or understand what he was asking. Completely disrespectful. It was clear that he didn’t receive what he was asking for but you could tell he let it slide because he wasn’t sure how to ask again. I had to intervene and ask the staff member myself to give the customer what he wanted.

Not the first time I’ve encountered laziness and ineptitude from the staff here. Really...

I got a sub today, and not only was it the glorious sustenance I needed, but I had the pleasure of being served by a lovely person named Ruby. They made me an AMAZING sandwich that was indistinguishable from the photos and videos I have seen advertising subway. It was a picture perfect sub, with the taste to match. As well as the sandwich, Ruby also made some fantastic conversation, that made me feel valued and respected as both a customer and a human being.

5 stars. Top establishment, Top...