Taco Bill - Lilydale — Restaurant in Melbourne

Never again! Where do I start? The place itself was dull, cold and uninviting. There were spider's in cobwebs and it looked like it had never had a thorough clean. Even the signage outside has mold on it. The chair I went to sit on was wobbly and nearly breaking, so my partner took it away and gave me a sturdier chair. I caught a glimpse of the kitchen and saw that it could use a deep clean. There were only 3 staff member's working on a Saturday night. The girl that served us was very friendly and I could tell she was anxious and overwhelmed. That's the only reason they get a 1 star rating from me at all. We had a booking for two tables, of 17 people. My partner and I were one of the first to receive our food, after 30 min's or more of waiting. Our drinks then followed, about 20 minute's later. The chip's were cold, oily and unseasoned. The popcorn prawns were cold on the outside and scarily even colder on the inside. They were very oily and tasteless. Then I burnt my hand's on the main course, the chicken and cheese Enchilada Grande. The waiter passed it straight to me, rather than placing it down on the table. He said the plate was hot. But not scolding hot. The food was flavourless, sloppy and the rice was dry as anything. It tasted as though it had been microwaved. The char grilled corn's only flavour was because of the cheese on top. The beef and cheese delgata was ok, but very bland and lacking taste. The mexican strawberry and mango slushie, tasted like there was a citrus ingredient in it that had gone bad. We spent $82 on an entire meal that was just pitiful. Such a disappointment as we never...

Well had an interesting dinner at #TacoBills in Lilydale tonight. We just wanted something quick and easy, well we ordered our meal and Paul ordered a glass of Shiraz, I had a sip of his wine, it really wasn't the greatest but I wasn't drinking it, I ordered a mineral water, Paul decides to order a second glass the young guy brings it out and I commented on the small amount which was in the glass and his answer was the standard serving was100ml, well I just straight away said since when was serving a glass of wine in a restaurant only 100ml it's normally 150ml which the previous glass was, he said since he did his RSA, he left it at that and walked away, I told Paul to look it up and I was correct it is 150ml serving in a restaurant, as most of you know I've worked in the wine industry a fair amount of time to know this, we called over another young guy and explained thinking they'll give Paul a free glass of wine or a full glass but no the comment was when you order your next glass make sure I pour it and you get 150mls, wow no apology no the customer is right no don't question just fix it, could not believe the service, these guys really need to learn how to keep a customer, if I was the restaurant owner or manager I would have bent over backwards to rectify this. We obviously won't be going back there again on principle. This may seem petty to some but I would hope that you would get better...

Edit 2.0: since my last review, we decided to order again and it's definitely been much better. The wait time has improved tremendously. 😊

Edit: after being told the initial time of 30 minutes, we ended up waiting an hour and 20 minutes. My husband stood in there waiting while the manager or owner (?) was having a very heated argument with Uber drivers who had also been told the same time we had. We weren't offered a discount or a free drink or any compensation for the long wait with zero explanation. The poor girl at the counter was copping the brunt of the abuse while being told to still say to people calling up "20-30 minute wait". Really not good enough at all.

The food is always nice but honestly, the last three times we've ordered we have been told a 20-30 minute wait and it ends up being over an hour. It's really frustrating. The food is always yummy and well priced, I just think they either need more staff or a review of their processes. If this happens again, I don't know if...