Isshin Japanese House Lilydale — Restaurant in Melbourne

Today I went to eat at All U Can Eat with my friend, because we had eaten at Forest Hill before, the service and dishes were great. Forest Hill was closed today so we came here, but we didn't expect to encounter such a bad service attitude. My friend had some fried food skins left on his plate, so we went to pay the bill and order desserts at the same time. When paying the bill, the old woman with short hair said in a very rude tone that you have a lot of leftovers, and you will be fined if you do this again next time. She also said that I didn't finish a vegetable pancake. In fact, I finished the whole pancake, and my friend's pancake was left with the edge. (That pancake was really bad) My friend said that we will continue to eat later, but we just need to go outside to smoke a cigarette first. When we came in, she had already taken our plates. When we were waiting for dessert, we were a little confused as to why our plates were taken away. After a while, the guests at the next table were also eating some desserts. I saw that they also had food left, more than us, so I asked the person who just paid the bill, and she said that because we were All U Can Eat The rules for dining are different from those for other guests, and then I asked why I had to judge her work by looking at the amount of food on other guests' tables. If that's the case, then you have to keep watching me eat that cake, right? We clearly agreed that we would continue to finish the so-called leftovers, but you took them away because you felt that we would not eat any more. Afterwards, I went to complain, but you said that we couldn't finish it and ordered so much. How can we eat it after you took it away? When I was talking to you, you kept saying that you looked at us because we were children, so you talked about us. First of all, I am a customer who comes to the store to consume, not your child. If you want to educate your child, please go home. And you didn't say it in a very good tone, but from a high-handed and critical perspective, giving people the feeling that we should serve you. You have been unfriendly from beginning to end. I don't think this is a kind reminder, but more like a mean attitude. And you kept saying that you are not wrong. Is it right for you to take away the plates, have an unkind attitude, and say that I didn't finish the food (actually I finished it)? If your eyes are not good, please go see a doctor. Don't I know whether I ate the cake or not? You use fictitious facts to say that this is your service attitude and principle, right? All these are about the old short-haired female employee. Some dishes are delicious and some are not. The service of other employees is very good. My two stars are for the dishes and other employees. I hope you can train them more and not give them the wrong dishes. You attribute everything to the fact that we are children and you should do this. You don't have the courtesy and respect for customers. If this is the case, then you should not serve young people. It's...

Absolutely Disgusted by the Service – Especially the Rude Older Woman**

Today, my friend and I visited All U Can Eat because our usual spot in Forest Hill was closed. We've dined there before and always had great service and food. But what we experienced here today was nothing short of insulting.

We were verbally attacked while paying the bill. My friend had a few fried food scraps on his plate, and while we were paying and ordering desserts, an older woman with short hair spoke to us in a disgustingly rude tone, accusing us of wasting food and warning us about a “fine” next time. She even claimed I didn’t finish a vegetable pancake – which I absolutely did. My friend only left the inedible edge of his (which, by the way, tasted terrible). He told her we were going out to smoke and would continue eating, but when we returned, our plates were taken without consent.

While we were sitting and waiting for dessert, we saw that other customers also had leftovers, far more than us, but no one told them off. When I asked the woman why the double standard, her response was some pathetic excuse about different dining rules. So let me get this straight — you're monitoring my plate like a hawk while ignoring others who leave even more food? That’s not enforcing policy, that’s targeted harassment.

Then came the most infuriating part: she told us, repeatedly, “I only said that because you’re kids.” Excuse me? I’m a paying customer — not your child, not someone you get to lecture with condescending, authoritarian nonsense. If you want to “educate” someone, do it at home, not in a restaurant where customers expect respect, not ridicule.

From the start to finish, her demeanor was hostile, arrogant, and insulting. Don’t try to disguise rudeness as a “kind reminder” — it was nothing but pure disrespect. She kept insisting she “wasn’t wrong” after taking our plates without asking, accusing me of not finishing my food (which I did), and then gaslighting me with lies. If your eyesight is so bad you can’t see a clean plate, maybe you shouldn’t be judging what’s eaten or not. I know what I ate — you don’t get to make up facts and call that “principle.”

This review is about that one awful employee. The food was decent, and other staff were friendly — and that’s the only reason this isn’t a one-star review. But that woman? She shouldn’t be anywhere near customer service. Don’t blame our age to justify your superiority complex. If you have such a problem with younger people, maybe you shouldn’t be working in hospitality at all.

Train your staff properly and stop letting one power-tripping, disrespectful employee ruin the experience for everyone. I won’t be returning — and I’ll be sure to warn others...

My husband myself and my teenage daughter had dinner here to celebrate my daughter's birthday, we've been here several times over the years and had a good experience. We ordered the all you can eat from the menu, the night was going well the food tasted good, it came out regularly and good customer service. Earlier that day we ate a light early lunch and we all had the same pancakes and didn't eat until we had dinner at 8pm. My husband and i didn't order or eat any of the raw beef or raw salmon but we shared the other food we ordered. My daughter ordered raw beef and she ordered the sushi combination which was rice beneath raw salmon. She said she immediately noticed the taste wasn't what she expected it didn't taste fresh and there was a variation in temperature between the rice and salmon She didn't want to complain about the food so i didn't know there was anything wrong with the food so i told her she had to finish the dish or we'd pay extra i thought she was just full as i warned her at the start not to order more than she can eat. My husband noticed the dish didn't have a fresh glow that that dish is supposed to have. My daughter orders this dish many times when we eat Japanese food at other places. At 3am my daughter woke up and vomited violently near her bed she couldn't even make it to the door before she vomited violently again. She continued until all the food she ate that night was expelled. Luckily she felt better after she finished vomitting and recovered the next day. But i was left cleaning the mess for over an hour and had to use a carpet steam cleaner the next day as nothing could get the smell out of the carpet. If my husband had of been food poisoned he would of ended up in hospital why he avoids raw seafood and raw meat. Never again will we drive all the way to be food poisoned by poor food handling of raw food or raw fish not...