Tangchu — Restaurant in Melbourne

Most rude service and ludicrous excuses made by the lady boss at this restaurant! Like many other customers, I also find her extremely rude and she was raving at the top of her voice. I ordered a soya sauce chicken rice and asked for the scallion oil to be separated from the rice and packed into a little container, explaining that they usually add in a lot of oil as well, making the rice too salty and soggy to eat. She refused to listen and insisted it is “oil” and should include oil, refusing to drain most of it before adding to the rice. Followed by her spontaneous reaction to quickly charge an additional 50 cents for the scallion oil to be packed in a separate container. Having observed too many times now, this lady boss seems to have issues with many customers, to the extent of arguing with no reasons but simply excuses, finding fault with everything a customer says. Her arguments are always so poor and baseless and they make no sense. Using all sorts of ludicrous excuses, they are obviously out to profit from charging for the little container. I am happy to donate this extra 50 cents to them however, their attitude of starting an argument without even listening to feedback on their own actions in the first place, makes it difficult to even want to deal with them any further.

As for the food, the standards have dropped and the person chopping the meat was also being sneaky about it, taking a look at the customer to see if he is being observed whilst chopping, then adding in pieces of bony meat or older pieces of meat.

No respect for a customer, insisting things to be done their unreasonable way, I would not lower my high standards to speak further with someone beyond reason. There are heaps of other good restaurants with much, much better attitude staff and also provide free sauces / condiments in a separate container with no extra charge. It’s such a shame Tang Chu, you have definitely lost a good...

A small group of us phone ordered 5 ordinary takeaways dishes from here today and was told it’d be ready in about 15 minutes, which is normal. It was over 40 minutes before I had my food.

Sure, it was busy today, but they prioritised every dine-in customers’ orders above my takeaway even for diners who came in after me. I asked a few times when my food would be ready and was told another 5 or 6 minutes, but that was a gross understatement. It was only after the restaurant was empty except for a table of 3 did they start cooking some of my dishes. Their excuse was that all 5 of my dishes were different so it’d take longer (REALLY?!).

The owner gave me some complimentary duck wings as compensation, which was a good gesture, but I would have preferred them not to prioritise dine-ins so heavily at the expense of takeaways and for them to be honest about the wait time.

The food was ok, but one of the dishes was just luke warm, probably because it had cooled down by the time they cooked my final dish. Honestly I would have gone elsewhere if I had known they’d take so long.

I’ll think twice about buying takeaway from here if their dine-in is busy. Difficult when phone...

Brought parents here last (Friday) evening. Both very happy with delicious food and service. Ala carte set for 6 ppl $135.80. S&P flounder, sweet & sour fish fillet, pipa duck (add $3), pork chop with mandarin sauce. Yummy! Kudos to the chef.

5 months ago. Group of 5 enjoyed our dine in experience here last evening. Called to check if table was available (realise they only have one big table made up of 3 smaller ones later). Phone rang out but pleasantly surprised to get a call back. Was advised to go half hour later as they are very busy. We didnt mind, saved us waiting long for food. Excellent personable service from the boss man and his pretty daughter! Boys love their roast duck and char siew. And big bowls of jasmine rice! The s&p fish was really good too....