The 1000 Steps Cafe — Restaurant in Melbourne

First time been here. Ordered a cappuccino, milkshake and chips+nuggets, paid $24. First we’ve been served a bowl of chips, thought they’d serve nuggets later. Of course my daughter started to eat the chips. About 10 mins later, we’ve been served a plate of nuggets and chips. After a bit of a confusing, thought maybe this is the way they serve, was gonna ask the staff but there was something going on with them. Later on the owner came said sorry and took the bowl of chips from the table and stormed off. I’ve never experienced this kind of attitude anywhere in my life. We ate the half of it, she took it away while we were still eating. So apparently, the bowl was for another customer, they’ve been served after she took the bowl from our table so not sure if she topped it up and served it to the other customer. If not, what was the point of taking away the food? She could’ve simply served the other customers food the moment they’ve realised the situation and then kindly explain us about the confusion. We would pay for it. But geez, it’s just a bowl of chips. As an owner, you explain the situation to the customer without expecting them to pay for your own mistake. In return, you have your return customers. It’s a decent coffee in the beautiful mt Dandenong area. I love the area so much and try to get there as much as I can but I will never get anything from this coffee ever again unless the owner changes. It’s a shame that she doesn’t know how to deal with situations as an owner. The other stuff are...

I walked into this Cafe and the owner an Asian lady served me and I asked do you have hot chips and what size? She showed me the size and I said yes that's fine, I then asked her what else they had to eat and she handed me the menu. I asked her for nuggets, a brownie and a caramel slice. She charged me $15.30, I waited 10 minutes for nuggets and then asked her what about the chips and she told me I didn't order it. I told her that the chips was the first thing I asked for, she started to scream and accuse me of not ordering it and saying I only paid $15.30, I told her that she's the one that stuffed the order up by not putting in the order correctly and back and forth about the $15. I told her not to speak to me like that, being rude and she was honestly embarrassing herself screaming at me infront of the customers and as I went to pay she told me that she is the owner and she didn't have to serve me. This is the first time coming here, absolute worst experience and rude owner I've come across in my life, never again....

I wish I could give ten stars. I've been coming here for eight years. The same owner has been serving at the counter that entire time. She's employed the same chef all eight years and his lovely family. The food is delicious, particularly the mngo avocado chicken salad. And they do a variety of quality coffees. They have both inside and outside seating, both with plenty of tables and plenty of space. Eating at the outside tables amongst the trees is a delight. As they warm you, watch out for the cheeky opportunistic kookaburras who want to share your lunch. Also, check out the owner's husband's art. It's clear they all really enjoy working there. It's a perfect way to finish up your walk after the 1000 steps without having to even move your...