The Pancake Parlour — Restaurant in Melbourne

We went here last Friday. We got in at 7:20pm. It was a busy Friday night. We waited in a line for about 5 mins before we were assisted by a small asian boy. We gestured for a table for 2. He then takes off running, cutting laps of the restaurant, hunting for a table. He literally did 3 laps, jogging up and down the aisles. He's running past tables. Patrons are starring at him. It was one of the funniest things I've seen! For a second, it felt like I was on a hidden camera show. He then jogs back to us, out of breath. I did a Steve Irwin Crocodile Hunter impersonation and said "Oh look, I found some tables outside, matey. We could go sit at one of these. Look at that big fella. You reckon it's safe?". Apparently the young man didn't care for my sense of humor, and responded "Perhaps you should work here?". lol righto, chief.

We walk outside. It's fairly cold out, but being so close to Ozone, and seeing the venting on the roof, it looks like they have outdoor heaters. Wrong. Not a big deal though, we will live.

We work out what we want and my girlfriend goes inside to order for us (if you sit outside, you don't get table service, that's the rules). It takes my girlfriend nearly 10 mins to order. She is served by another young asian kid with a pony tail. She had to repeat herself 2 or 3 times, which is weird because he spoke fluent English. He appeared to be a bit stressed/overworked. Working hospitality on a Friday though, I feel for him.

She comes back outside, and we wait for our food. As we wait, we watch people enter and exit. I notice nearly every customer that comes up to the door tries to open the right hand door, but it's locked. They push, then tug, then open the left hand side. We counted 25 people in a row try and open the right hand side (we had time to count, it took 40 mins for just the entrees).

We watch people leave, and quite a few leave visibly unhappy. One Indian family was verbally frustrated. He left with what looked to be half an eftpos roll. Payment issues perhaps?

It's 8pm, still no food. A number of people are now sitting outside. These phantom heaters still aren't on. Waiters are now coming out dropping off food. Even they are tugging on the right hand side of the door, realising it's locked. Just open the freaking door, guys! Yeesh.

8:10, our deluxe fries finally arrives. The potatos are burnt, and yet the cheese isn't even melted. It's a mess. We are starving at this point, so we make do. We polish off the plate, and now the waiting game begins for the mains.

10 mins pass, waiters coming in and out, tugging the locked door, walking past us, no one is taking the empty plate. 20 mins pass, finally one of the waiters come over and take the empty plate. He then turns to us "You are still waiting on your.... pause... pancakes, right?". Very politely, I say "We certainly are :) ". He responds "Oh, they shouldn't be too long". He goes inside and we start laughing. Are we waiting on our pause pancakes? Where the f are we?! Of course we are waiting for our pancakes. Did you mix us up with the table that ordered the kobe beef or filet 'o fish? lol

My girlfriend starts pointing out how bad this Pancake Parlour is. "The one in Doncaster has maple syrup bottles on the table." "Why don't they have the nice napkins like all the other one?". We're sitting outside, I guess the vagrants wandering around Knox might know Pancake Parlour leave their maple syrup outside and might target them? Still doesn't explain the pleb napkins.

Finally, at 8:45, our mains finally come out.... aaatrocious. Burnt pancakes, maybe 2 strawberries and a tiny dolop of ice cream. What a complete sh**show.

As we go to leave, a tall waiter with a mustache tugs on the door, realises its locked, and unlocks it! Sweet jesus, that guy better be made manager!

This place is a complete bus smash. They shouldn't carry the Pancake Parlour name with...

Our family of five recently dined here , and unfortunately, our experience was quite disappointing. We opted for savory dishes, hoping for a satisfying meal, but were left unimpressed across the board.

The wedges accompanying the Parma, steak, and loaded fries were notably bland, lacking any discernible saltiness that would have enhanced their flavor. Speaking of the Parma, it resembled more of a generic schnitzel rather than the distinct dish we expected. It tasted akin to something you might find in the frozen section of Coles or Woolies, which was disappointing considering the restaurant's reputation.

The steak dish was another letdown; it arrived overcooked, bitter, and strangely lacking in flavor. For the price we paid, we anticipated a more enjoyable dining experience. Frankly, the quality of the savory dishes did not justify the cost, and we felt the restaurant is somewhat overrated in this regard.

In hindsight, it's clear that Pancake Parlour excels more in its sweet offerings rather than savory options. If you're looking for a satisfying meal, especially savory food, you're likely better off visiting a traditional pub or another establishment specializing in such cuisine.

Overall, our visit to Pancake Parlour in Knox left much to be desired, particularly with their savory menu. Unless you have a strong craving for their sweet dishes, we'd suggest exploring other dining options in the area for a more enjoyable...

I order through Uber eats at least 3 to 4 times a week. And uber eats protects the restaurants from complaints as o have not been able to write my concerns anywhere. I can only RATE them ! Well they are always late with preparing,I pay priority and it's hardly ever on tine, always gets extended. I'm happy to provide receipts in question. There are missing items regularly, once I even got someone else's order, they must have had mine. I got one short stack! Mine was a jubilee and banana Bavarian and extra toppings. I'm glad they enjoyed it, that was at least a month ago, I didn't complain, I get it, it happens sometimes But regular stuff ups shows the staff or management are inconsistent with quality and efficiency. Showing me to be incompetent. . Have some consideration for the starving customer who is paying to dollar for dessert (pancakes, it's not cheap). Once twice or even maybe 3 times but anymore than that, someone needs to be pulled up. No thanks to uber no feed back for the restaurant. Lol. Well done...