Thompson Kebabs and Acai — Restaurant in Melbourne

Where do I start... I've been to this shop countless times over the last 3-4 years, and each time I visit, I am more disappointed and dissatisfied.

The portion size is decreasing with each visit. Both the kabab and HSP portion sizes are unacceptable.

Charging extra for anything and everything. I was even charged $1 for a few slices of onion on my kabab. How ridiculous!

The place is becoming less clean every time I visit.

Advice to the owner:

As a kabab takeaway, don't aim for fine dining. Keep portion sizes generous; customers will remember your portion size.

If you continue with this stinginess, you'll likely close within 12 months. There are numerous kabab shops around with better reviews and cheaper prices. You are the most expensive shop in the area, and you seem oblivious to it. You should compare your prices and portions with other shops.

Responding to customer reviews with smart comments only makes your business look bad. It shows you don't care about your customers' opinions.

Verdict: You are no longer the Thompson Kabab that we all used to know and love. If you don't change, you'll meet...

The best Kebabs I’ve had in Melbourne ! The meat is so well flavoured and always fresh, the chicken Doner is to die for. Their prices are so reasonable comparing to a lot of other joints around the area who charge more for food that’s isn’t even as delicious ! BONUS- the reason we will always go back is their customer service and the kindness they have shown time and again. I rang at 11.59 pm one night and asked if I could place and an order and the owner/ manager never even complained and kindly took my order, the second time I showed up 30 mins late to pick the order and he was so kind to ask me if I wanted it made fresh again (wow) the third time I placed and order online and paid more for deliver, he suggested we call and make a phone order to avoid extra charges ( wow wow ) love this place and I’m going to come back again and again till i turn vegan ! Please keep...

wouldn’t recommend - have no knowledge of the ingredients of their food & unprofessional staff.

Elaborating for owner Called the establishment enquiring if the chicken contained soy as my son is allergic, spoke to one staff she had asked me to repeat myself, so i did - she just chucked the phone to another male employee and had said nothing to him, so confusion sets in ‘hello?’ he says ‘hi, am i meant to ask you my question? or what’s happening’, eventually says he can’t hear me and hangs up on me. leading to no business. I had phoned 8 other people today and everyone could hear me fine - so either there’s a problem with your phone or they don’t want to do their job, coming from someone that was in hospitality...