Vics Food & Wine — Restaurant in Melbourne

I visited this restaurant the day before Mother's Day (10/05/2014) and was extremely impressed by the whole experience I had here. As it was the day before Mother's Day, it was very busy with a whole bunch of families. I cannot begin to describe the amazing service at this restaurant; the girls who took our order were incredibly nice and lovely to talk to. Even with the amount of people packed in there, they kept a friendly smile on their face which was nice to see. The menu that Vic's offers is great; it has a wide variety of food to please anyone. For the food you get, which was incredibly tasty and well cooked, was something you would expect from a 5 star restaurant. The food was brilliant and the prices were even better considering the quality and quantity of each meal. Despite the amount of people in the restaurant, we weren't waiting very long at all which was great! Since it was a bit drizzly outside, most of the customers were seated indoors. Luckily for us, the inside of Vic's is amazing! It is very spacious and comfortable, and can seat plenty more than any other restaurant of its kind. There is also a nice little fireplace installed inside which adds to the modern look of the restaurant, as well as couches and coffee tables for those who just want to sit back and enjoy a nice drink. There is not a single thing I can fault about this place, except maybe the amount of noise inside. Although, this is something that the staff or anyone else can't help as it was the day before Mother's Day which meant it was going to be very busy and there was bound to be a lot of conversation! The 5 star performance of this restaurant was enough to account for the noise anyway! Despite the amount of people wanting to book a table, and all the busy families coming in and out, the staff kept a calm and relaxed attitude. Absolutely amazing service! The waitresses coped extremely well considering the load of people who had ordered food/beverages. I would like to personally thank one of the girls who served my family and I. She helped us decide what was the best item for us on the menu, which is something not many waitresses at a restaurant would do. If I could rate Vic's more than 5 stars I simply would. The outstanding service and quality of food served at this clean and well maintained restaurant is anything that you would expect from a 5-star establishment. I have never written a review for a restaurant as positive as this one, but considering the amount of hungry customers that the staff had to deal with I cannot score this restaurant any lower than 5 stars. Very highly recommended to anyone who wants to eat out at a fancy, yet very affordable restaurant. The selection of items on the menu is spectacular and will suit any person with any desire! Again, I would like to thank each and every staff member who served me and other customers on the day. We couldn't help but leave a little tip as we left, just as a thank you to the hard working staff who worked extremely well that day. I will be making sure to pop in whenever I am up at Sunbury because the experience I had here was like nothing I have ever had before! There simply needs to be more restaurants out there that are as a good as this one! Words can't describe the experience I had here, it was the best I have ever had at a restaurant. A very well done to this restaurant and to all the staff who worked incredible. I will make sure to recommend Vic's to anyone who wants a nice place to get high quality food at great prices, as well as amazing service from...

Very disappointing experience, would not recommend. We booked at Vics restaurant for a party of 6, when we arrived we were shown to our seats at the back of the restaurant, we asked one of the waiters if we could possibly move elsewhere, when the manager of the restaurant abruptly yells at us, telling us that other customers had booked the other tables and we could not move, she was so loud that other customers were staring at us. We all sat down at our table and ordered our food, the food was so terrible that not one person finished there meal. The waiter asked if the food was good, to which I replied that the gnocchi had come out cold and was not at the standard it was when we were previously there. He asked if we would like it remade we declined as we fid not want to wait an additional 40min for our mains. About 5min later the rude manger comes over to the table and says that she was informed that there was two cold gnocchi's, I said yes there was, to which she replied if we wanted it warmed some more in the microwave or if we wanted a drink on the house. I was shocked at the statement if warming up the food, we all said no. Once we finished up and went to pay, I tried to explain to her that she was quite rude to my family and the food was terrible, she had this grin on her face and didn't want to listen. I will say I did expect at least one gnocchi off the bill, we did however pay the full bill. Very...

Absolutely dreadful experience at Vics today for lunch. The three of us got sat down for lunch promptly which was appreciated. We immediately noticed how busy the restaurant was and how severely understaffed the place was which was an unfortunate indicator as to what was going to happen next. Our order was taken and not long after our drinks came over by a frazzled waitress who was trying to hurry. In the process of putting down our drinks, she spilt some of my mums drink across the table, over my phone etc. She somewhat cleaned the table but didnt offer any additional napkins for what we had to clean up. Then (thankfully my mum was in the bathroom so she didn’t cop it too) our food came out and the waiter dropped the ranch sauce off our plate and on the floor. It splattered everywhere including on my clothes, shoes and in my hair. The only thing he could say was it could have been worse. No apology, no offer of anything to clean myself up. Nothing. We then had the pleasure of paying full price for this dreadful experience and as we paid he then mentioned the accident as if it were a joke that we should find funny? Yes, I thoroughly enjoyed going home, washing my clothes, scrubbing my shoes and washing my hair after paying full price for garbage service and mediocre food at best. How Vics is still in business after all these years...