McDonald's Mildura — Restaurant in Mildura

Normally I am quite happy with the customer service at this very store, but at 12:30pm this evening my partner and I and three friends came in for a late snack and was greeted by a disgraceful display of customer service in the drive thru. The certain person serving us talked down to us with utter sarcasm whilst placing our order. If you don't want to be at work don't go to work because your customer treatment this evening lost you five customers and more. When we ordered value meals your valued star employee tried to end our orders quickly with -"Is that it?" Like you have something better to do than take our orders!!! So I proceeded to order an ice-cream cone and two apple pies and i was told in a frank voice you can't have it with no explanation as to why, upon asking why she proceeded to explain that it is being cleaned in a tone dripping with sarcasm laced with as if you didn't know sort of a belittling tone. By then my blood had boiled to let her hear it...by that I mean I swore. To which I was then refused service by your star employee. We have quite a number of employees whom order all our coffees and meals from your store but we will be taking our business to the store on 15th from now on thanks...

This review is about the coffee, failure to make orders correctly and potentially dangerous mistakes. I love Maccas coffee, I always got a Caramel Latte until a few months ago when I started a medication that I’m not allowed to have Caffeine with. I’ve given them 3 chances in recent weeks to make me a decaf coffee, however all three times have definitely not been decaf, once didn’t even have the caramel syrup. To me this is similar to an allergy request because right now my heart is racing an hour and a half after finishing my coffee. I’m lucky to be able to have very small amounts of caffeine without consequence, but I don’t feel great right now and other people could be made very sick from mistakes like this. Don’t get me wrong the coffee tastes great, but I’m really disappointed to know I can’t trust maccas to give me my favourite coffee anymore because they can’t make it decaf even when I ask multiple times...

I have kids who make me go to McDonalds when we are travelling because they know it causes me pain. They all admit that it is trash, and that you get better food and value elsewhere. They are just sadists who enjoy seeing the anxiety in their Dad when he is trying to find something to eat from a menu that was designed by some Machiavellian character who decided that meat could be improved by adding sugar. I still cannot understand why this chain is popular. Confession - I have only eaten a MacDonald's burger 3 times in my life. It took 10 years after the 1st time I had to throw away my burger for me to think I might just be carrying a prejudice. After throwing away my 2nd try it took another 25 years. When they introduced the McAngus I thought, 'surely they would try harder if they are choosing to use high quality beef'. They don't....