KFC Bateau Bay — Restaurant in New South Wales

It was horrible experience, I would give ZERO star if I could. On holiday at Beteau Bay, ordered the chicken from Koisk Machine on 25 Jan 6:30pm, paid $49.95 for my order and the machine is keeping showing to retry. Couldn’t get the order number. The staff told me, it happened many times, the order send to Sydney, (showed on my bank statment KFC Winston Hills). I will get refund in the next couple of minutes, or Max 3 days. The staff behind counter can’t help at all. Actually they are unwilling to help, pretty much tell me to go away now, it is not her problem. It’s head office problems. Have to go to get Vulcan Charcoal Chicken for dinner instead, by the way the Chicken taste much better than KFC. 6 days later, still have not received any refund. I have to open a dispute with my own bank about it.

Please DO NOT Believe the staff at KFC, when KFC Bateau Bay Staff tell you the money will be refund to you within 3 days....

I ordered my food alongside my sister and I waited 20 minutes to receive cold food but that’s not even the worst of it. 10 minutes after I did not receive my order I noticed something was wrong so I asked if they had my order, they then said no, looked in their computer system saw my order and tried gaslighting me into thinking I hadn’t paid when I had bank statements to prove it. Once they realised I had paid they spent another 10 minutes ignoring my order while other orders where flying by until the male employee at the front locked eye contact with me and realised he forgot my order yet again. Then had the audacity to give me food that had been sitting in a bag on the counter for 4 minutes, by then my food was cold and very obviously spoke about me to his co worker. Usually the service at bateau bay is nice and quick but today it was...

Have ordered from this store a few times. The chicken is very hit and miss. It has been too greasy to perfect. Usually the service is friendly and good. Tonight however out of three orders they only got one right and out of two 3 piece dinner boxes not one drumstick and only one breast piece the rest were wings plus forgot to give us one coleslaw. Plus the chicken was extremely dry. The 3rd order was for an original recipe burger with popcorn. Forgot to give us the popcorn, which we realised and asked for but got home and it was a Zinger burger. Maybe it was...