Red Eye Cafe — Restaurant in Newcastle-Maitland

Burnt toast and sugar sludge coffee.

Summary: Toast A. Burnt toast served burnt side down ruined a good meal for the cost of one piece of toast and maybe invest in a toaster if your "chef" can't cook toast evenly on both sides.

B. I advise you implement a "Burnt Toast Inspection and Assessment" protocol so that education regarding this issue can be rolled out to all front and rear of house staff involved in ordering, cooking and serving food.

C. In relation to implementing a "Burnt Toast Inspection and Assessment" protocol i sincerely advise that there be a "Burnt Toast Inspection and Assessment Protocol Competency Skills Assessment". This will ensure that all staff not only understand the "Burnt Toast Inspection and Assessment" but also have the necessary skills to implement the policy with an acceptable level of skill.

I do not, at this stage, allude to any ownership or intellectual property of the titles given here-in as referenced above as "Burnt Toast Inspection and Assessment" and "Burnt Toast Inspection and Assessment Protocol Competency Skills" so feel free to use them as you please or creat your own. I mean there was some creativity in the air today by whomever decided to hide the burnt side of a piece of toast facing down, genius really unless I am mistaken and the toast was burnt to charcoal on one side and not one person noticed prior to it being served to me. Alternatively if you are stuck for a policy or protocol name I suggest you ask your 3rd party provider trainer that you contract in to assist you with this implementation to supply you with what they have and use their policy titles and content. Yes you will require a contractor as it was evident today no one there has the skills to identify charcoal on a burnt side of the toast, otherwise I wouldn't have eaten charcoal flavoured toast today now, would I now?

D. Yes still with the toast. It appears that one side of the toast was darker than the other and unless it was a political statement to continue the end of apartheid by placing black and white together then there are some other options . If it was cooked under a grill then staff were aware it was burnt and still served it up to me. There is a Burnt Toast Reclamation process where toast burnt to that extent can be revived to a lesser level of burnt by an age old piece of toast Technology called "scraping with a knife". I dont condone the often used but taboo "scraping" under normal circumstances but given the level of char I tasted today I think any attempt to improve would have been appreciated. Another piece of technology that often results in perfect toast and has been around for figuratively eons is a toaster. Toasters are fully automated these days and toast evenly on both sides. If you are aware of toasters I apologise for the condescension and if your establishment is using one I suggest you have it put in for service as it's clearly not toasting bread evenly bilaterally.

F. This section is still section 1 due to the fact that the toast is relevant to this paragraph still. You may want to get your smoke and fire alarms checked. If I was at home or at work and food was Burnt to that extend there would be alarms going off and potentially there would be a plethora of hot fire fighters arriving enmasse which the sight of may have distracted from the burnt toast.

The coffee. I found the sugar at the bottom. Thank you I was not aware it was a partial deconstructed cappucino as the barrista put my sugars in for me. Usually when this occurs my sugars are stirred in for me. Had i been made aware it was a team sport with a DIY component i would have gladly messed up my cappucino foam chocolate dust by stirring it in and thus ruining the cappucino. This is probably why i was picked last in team sports due to failure to communicate effectively with the other team members (i suspect your barrista was similarly in the same boat) Give patrons the spoon and the sugar, clearly no body wants sugar so they can hit sludge at the...

Firstly I would prefer giving it no star at all for the service.

The person at the counter for serving said they have wholemeal which they didn't and chef at the back didn't pick up on it and didn't come out and ask what else we will would like to have instead. They gave us multigrain which we couldn't eat. We went back and ask about it, the person at the counter wasn't train enough because she didn't know what they have and other person there was just rude. We went back to resolve this problem again with the food and ask for a refund due to they poor service and not be able to eat it. Took them a bit to give the refund then they went out the back and complain about us which we heard.

Also they said it was twenty minutes wait which turn out to be forty minutes, if we knew that we would have just left.

Coffee was nice but one of the coffee was full strength which we ask for half strength and both of them was serve warm.

Food was nice, nothing special about it.

In general rude staff and slow service,...

Just passing through Raymond Terrace after a long drive to Sydney we decided to stop at Red Eye cafe for breakfast. Wraps were ok and service relatively fast but once we tried the chai latte realised this was below average with hardly any taste. We offered to pay more for a double shot. They kept us waiting. we finished our meal and the double shot never arrived, nor the apology. We were unimpressed with the disregard for customer request. We were not returning the drink, just asked for some flavour and we were prepared to pay extra. Red eye cafe you have some ways to go about learning...