Hungry Jack's Burgers Orange — Restaurant in Orange

I wish “0 star” was an option. I normally don’t like to complain about food or post a bad review for restaurants coz I know how hard people work in food industry. But this place alone in orange has such a bad reputation still people give them number of chances. I won’t write anything abt food here but the customer service. Omg whats wrong with the staff. They are rude, impolite and they would yell at you. How on the earth are they even hired. Or are they specially trained this way to be extremely rude? The lady in drive through yelled 4 times at us today. We were still very patient and nice to her but to our surprise she was yelling even more nd not letting me finish my sentence. On top of it, while we were waiting for our food in waiting bay(long wait), I went out in the restaurant to order a coke(which I couldn’t order in drive through due to that lady’s terror). Okay so I went in, stood there for idk 5 mins unattended. I could see 4 staff members all of them completely ignored me. I still stood there assuming there were busy (which they weren’t at all). I kept smiling at all of them whenever they made weird eye contact with me, still no response. I mean I could understand if you were busy, couldn’t you simply say won’t be long or anything instead of completely ignoring. I left the place after waiting there for 7-10 mins. Nd they wouldn’t care. Its the worst place in orange no wonder why the place is always empty. The staff needs to be polite no body gives a damn to their bloody rude attitude. People pay to get food nd service not to be yelled at....

Food was not bad. Service was full of errors to the point of silliness. I made my order at the counter and stood back to wait as per usual. 5 minutes later, my server came back to inform me that they ran out of one of the ingredients (Chorizo) on one of the burgers I ordered, and asked if I wanted to order another burger instead. That was annoying, but fair enough, so I chose an alternative burger. My server failed to notice that the new burger I requested was significantly less expensive than my original order, so I had to flag them down a few minutes later and ask for change. When my meal came, there were two further errors which I didn't notice until I'd driven a block away. An entire packet of nuggets was missing from the bag and I was given chips instead of the onion rings I ordered. Not the first time we've experienced such mishandling across a number of stores in nsw. I mean, the burgers ARE better at Hungry Jack's, but the training and attention to detail of staff is significantly worse. Can't ever trust that what you ordered is actually in the bag they give you. When I finally got home, I found that the second burger I ordered (as an alternative to what I first ordered which they didn't have ingredients for) was also made incorrectly... missing fried onions, which was the whole point of the burger. So it seems I was still overcharged, not given what I wanted repeatedly, and had a ton of...

Waited in drive thru for 30mins for 2 large coffees… when finally handed my coffees I asked which was which (one had 2 sugars one had 3) to which I was responded with “huh I’ll get your sugar packets” when I asked the girl to put them in for me she abused me and slammed the window shut… drove around the front and parked the car took my coffees back inside where I pointed out that she was trained and being paid to make my order correctly where I was then abused some more and called a “fkn lazy bitch” … the girl then stormed out of the restaurant, when I was then abused by her mother and other customers ( I assume were her friends) when I explained to the Manager that I had a child in the car with autism who due to the long wait was now having a meltdown, the manager apologised and remade the coffees … They were extremely under staffed with only 3 people working and no one cooking food… I wouldn’t even stopping at this restaurant to use the loo yet alone actually ordering anything. Head office will be...