Guzman y Gomez - Gladstone — Restaurant in Queensland

I spent the past 5 years in Cancun. I’ve smuggled uncut Acapulco gold straight through El Paso. I’ve seen everything Mexico has to offer on a silver platter and it could never in a thousand years match the excitement I feel rush down my spine after my first bite of a slow cooked beef enchilada. From the moment I step foot on a premises and notice the 45 racially ambiguous workers crammed into a small line cook kitchen, practically climbing over each other to follow up their respective orders, I felt right at home and I am more than positive they did too. The walls are decorated and boast the theme of Mexican and Aztec history, almost juxtaposed by the blaring tv screen menus and kitchen alarms.

I’ve evaded police through the deadly canals of Cuenca de Balsas and escaped with barely my life. Yet no thrill of even that scale could match sucking down 12 corona and limes and bragging to the underpaid and overworked restaurant employees about how awesome my life is and that everyone should aspire to be me and follow in my shadow, little do they know I posses deep rooted insecurities that force me to put on a facade and create alternative personalities as a miserable attempt to seek validation from those who can’t through my charade. I have nothing left but a husk of what was my former self. The enchilada has been my go to since I was but a boy. The delicate corn tortilla blanketing my slow cooked to perfection brisket, fresh guacamole and sour cream, fluffy white rice and beans. All come together in unison to collaborate and create something truely magnificent. I felt a warm sensation flush through my body from head to toe, almost as if some higher being or deity has graced me with the temporary sensation of pure enlightenment. I saw for but a moment everything my life was destined to be, I saw myself rich, with a beautiful wife that had beared my children (c-section of course) but more importantly than any of that, I was happy. I opted for queso fries as a side to finish off my meal, the molten cheese acted as an edible glue that binded the tomato to the crispy fries and coriander. Family’s have endured unspeakable sacrifices and mourned insatiable losses, through these hardships and unimaginable pain, there are family recipes passed down through generations, decades and even centuries taken to perfect these recipes. Yet no amount of bloodshed or tragedy could possibly be equivalent to the craftsmanship of that 16 year old white kid who works in the kitchen that wear Chrome Heart jeans and timbs to work. That shit is so baller bro I see what you’re doing. You and I aren’t so different, we are both making waves, everyone else is just surfing in it. Big...

waited half and hour, when my order was actually ready the whole time. When I said I was close to pick up area the whole time, the quiet cashier was passive aggressive and rudely said she did call out a few times, when she didn't. She just got defensive rather than being sincere. I came back shortly as the food wasn't warm, which she tried to dismiss saying its on a warmer. I wouldnt have a reason to come back and say its not warm if it wasn't. I asked to speak to manager, she was very quiet and it sounded like she initially said they weren't on yet but will be later. But when I asked when, she said they weren't going to be on today. She did say another meal could be made, so I asked how long that was going to take. She instead just decided to do a refund. Asked what my order is. I tried to open the bag finding the receipt when she pulled it towards her saying it's quicker to just see the meal. She gave some cash even though I paid in card. The amount she gave wasn't accurate, but given the rush and small amount missing I decided to...

Ordered a simple nacho dish for the wife, went into woolworths to grab a few things so figured it'd be ready by the time I came out. The collection area is swarmed with people while all front counter service people are running around like headless chooks, not communicating, the whole place was chaotic. I asked two different staff if my order was ready. The first lady didn't even check and walked off, second lady looked at 3 bags and said it's still not made yet.

So I stood waiting at all orders being piled up in the warmers with no intent to clear them. Only 1 bloke was actually interested in clearly everybody's orders. I asked him 5 mins later if the order was ready and he found it in the warmer. It had been ready the whole time I asked, getting cold.

Staff need to be trained better to working in a kitchen/food environment and actually care about their jobs. If you don't want to work there then find something you're passionate about, it's...