Pizza Hut Hervey Bay — Restaurant in Queensland

I am warning you, do not step foot into Hervey bay pizza hut. My wife and I decided that it would be nice to go get our usual weekly pizza. We decided to change it up and head to pizza hut. The second we stepped into the store a cloud of stench greeted us, there was kaos all over the shop, with an disturbing amount of people waiting for there orders. We still went to the counter to order, who I am assuming is the manager came and surved us, the customer service was horrendous, very rude and straight forward. As we were looking at the menu there was multiple fruit flys, flying around and just proved to us more that this shop was not cleanly. We ordered a 2+2 deal, was charged extra for the sides that was supposed to come with the deal (as said online). We sat down and heard the employee being bluntly disrespected, we saw a few girls walk past as we were waiting and they only looked 14-15, knowing that this could be there first job and being treated like this was just heartbreaking. The "manager" had to keep asking questions, and not knowing what he was doing, which really shows why pizza hut is going under the trenches. Just to add, we were here a few months ago and the service and the food were both great, we both don't know what has happened since then. We waited almost an hour to get 2 pizzas, a side and a drink. Hair nets and gloves were not being worn. As we get home, we realise that the pizzas are cut unevenly, cold and missing sauce. My wife and I were extremely disappointed, knowing that just a few months ago pizza hut was delicious. Please do not...

I did an order of two pizzas and six peri peri wings. One of the pizza was vegetarian for the fully vegetarian person. Having trust on the Pizza Hut I gave that pizza to my vegetarian mum who always refuse to eat anything cooked outside other than at home. I assured her it is special vegetarian for her. She had it three slices. But when I had a slice from rest of the pizza it was tiny pieces of chicken everywhere. I was shocked literally shocked. I tried calling this business not getting connected. She just ate it as I assured her. Chicken on vegetarian pizza but how ? No more trust. I am feeling guilt now for feeding her this pizza and I can’t even tell her. She is from my home country and came to visit me in Australia and she couldn’t even guess what I just had fed...

When I first began visiting this store, the service was pretty appalling and the manager was very argumentative and intentionally difficult at the counter. But I’m happy to say that the new manager, Connor, is such a welcome change!! He is more than accommodating, so friendly and willing to make your experience a pleasant one, every single time. Kudos to you, Connor!! You are the only reason I keep coming back to this store, after so many unpleasant experiences with the previous staff member in charge, that I was ready to give up. You always make sure the food is well made and the wait isn’t long. You’ve truly changed this store for the better and you deserve all the accolades… As well as a raise!!...