Pizza Hut Kirwan — Restaurant in Queensland

I ordered from Uber Eats (The delivery Driver from Uber Eats Called IOU DOCTOR) Stole my food and did not deliver my order, this store after hearing this redid my order at no extra charge, I have messaged Uber Eats 3 times regarding not getting my order and have received no reply from them even though I provided them with my name, contact number and address, Uber Eats has a lot of bad reviews with similar issues, I strongly advise everyone not to use Uber Eats for your delivery service, a big thankyou to the staff at Kirwan Pizza Hut for helping me out and not allowing Uber Eats to rip me off for my food order, I hope you also stop using them for a delivery service so others don't get ripped off, cheers.

Update 17th October 2024 Uber Eats did not contact me however they have fully refunded my money as of last night, so I have returned to Pizza Hut Kirwan today and paid them in full for the second meal they did up for me when I didn't receive my first order, again thank you to Pizza Hut Kirwan for helping me out that night it is much appreciated, cheers. I will never order through...

We have had such an overall disappointing experience with Pizza Hut Kirwan, as well as the complaints team.

We ordered 4 pizzas, 2 cheesy garlic bread and 2 normal garlic bread. When our order arrived late, I asked the delivery person if the order was correct as I could see there was cheesy garlic bread missing - he told me it was, and when I opened the pizza box lid to check he left down the drive way before I could check it. On further inspection inside the house we found the cheesy garlic bread was missing and the pizzas were wrong. The pizzas were also stone cold and so greasy we couldn’t eat them at all. That was $48 waisted.

I then attempted to make a complaint, and was informed I had to speak with the national complaints team rather than the local store. Their resolution to the issue was an in-store credit of $20. I wasted nearly $50 on incorrect pizza we couldn’t eat - so that is not nearly good enough. I have since attempted to contact the local store and complaints via email multiple times and have not had a response.

Very...

Walked in after a school function looking for a late dinner. Ordered at approx 9.20, was served by a very young boy who shoved the EFTPOS machine in my face without telling me how much my order was. I cancelled one dessert item and then he shoved it in my face again without telling me how much my order was. Waited and watched two other ladies complain about their delivery order that they had waited over 2 hours for without being told any status. Staff were kicking around lids on the floor. Alarm bells. After 30mins, a staff member asked me what my order was then to be told they hadn't even started cooking yet because my order was not passed on. I proved I had paid for it and requested my money back. Staff member said "I don't blame you." Went down to the Burrito Bar, was served by very friendly person who brought order out to me personally after about 15mins. Will not go back to Kirwan Pizza...