Seabirds Takeaway — Restaurant in Queensland

Although Balaclava Road is usually my go to F & C shop, living in Mooroobool, I was keen to give Seabirds a try as there's some great reviews posted (4 months or more ago). Unfortunately the experience left a bad taste in my mouth. The mackeral wafers, yes wafers, have to be a normal fillet sliced in half unless you are getting undersized mackeral. For 9 bucks a throw, that was a big disappointment. Secondly the fish and the crumbed prawns were very oily and dark. Your tank is badly in need of an oil change Seabirds. Handcut chips looked great, tasted okay and weren't dripping dirty oil. Couldn't eat it and I am a fish and chip glutton. Back to Balaclava Road for me. For the benefit of the owner who seems to be doubting my above comment, the order was paid for at 6.37pm last Thursday 15th September. $36.50 for 2 x mackeral (battered), large chips and 4 x crumbed prawns. Photo attached below..... Ed, loyalty to your suppliers at the expense of your paying customers is a poor business model in the F & B industry to my way of thinking. Your comment indicates you knew you had a problem with the oil yet you willingly sold your product without warning the customer the quality would be affected. I paid in good faith expecting good food as others have received. When a customer gives you a deserved low star rating, you are disappointed about it. Should reviewers only give 4 and 5 stars ? You've addressed the dirty oil but I'm equally concerned about the thin mackeral fillets. They were half as thick as a normal fillet for the full fillet price. If that's another supplier problem then a decent fish & chip shop would give their customers 2 small fillets to keep them somewhat satisfied. Many a time I've received 3 decent sized fish fillets when I only ordered 2 from other Cairns shops......without mentioning any names. Ed, I'm not calling you and I'm not removing this review. You provided a potential ongoing customer with a sub-standard product that you knew was not high quality to begin with. That...

I give a poor review when businesses have their shop on google maps but don’t maintain accurate information. As a visitor to the area I was relying on google maps to find a good local fish & chip shop. This shop had mixed reviews but showed that it was open for lunch today. Drove there, only to find it closed with a sign in the window. I will never return & never recommend. A business who doesn’t respect customers by providing up to date details deserves to fail. Did find another gem of a business & they will be receiving my...

My partner called to place an order a few hours in advance. Was told that no, can't do that, she's too busy. Uh, ok sure. My partner then asked how long the wait is at the moment and was met with "how am I supposed to know"? Wow, we've been infrequent but long term customers and safe to say that we won't be back. We called Balaclava Fish who were happy to oblige and politely let us know the wait times. Looks like we've found a new fish and chip shop. Definitely won't be returning to...