Subway — Restaurant in Queensland

If I could leave a zero star I would. Worse experience ever and the owner is a liar.

We ordered platters that we never received for my daughters birthday. There was an administration error where I ordered platters for 9:15 and had proof of this and their syster it come up as 10:30, the party was at 9:30. My partner went to two different stores to be told our order did not exist and after the party I tired calling the store as well.

When I asked for the money back, the store owner offered coupons to his store and only 50% of what I spent.

Then, when I took this further, he lied about my partner coming in the day before to pick up the order. The owner went as far as saying he sighted my partner on the Friday before the intended pick up, my partner did not attend either store for an early Friday pick up.

All I wanted back was the $142 I had spent. Instead, ended up with no refund and having to pay more as I still had people to feed at our daughter's party.

Do yourself a favour and either make your own platters or buy elsewhere, because if there is a fault in the system you won't get your money back, even through its at no...

This Subway franchise is a little disappointing and will need to lift their game if they are to survive. Unlike some other Subway restaurants they don't provide daily newspapers for diners to read. Also that wonderful fresh baked smell is missing during morning visits and makes me wonder if they are still using yesterday's bread rolls because the bread is cold and a little dry too for bread that is supposed to be fresh-baked every morning. Unlike other Subways they don't offer artificial sweetener like Equal for customers like we diabetics who can't tolerate sugar in our coffee. That said, they also need to put the coffee prices up on their menu board because it is nowhere to be seen And finally, to work in a Subway store where you have to repetitively ask people the same questions over and over ("what kind of cheese would you like?") and deal with people taking their time to choose, and changing their minds, you need to be a patient person not a crotchety cow so they should take another look at who they are putting up at the...

Our orders were totally stuffed up, nothing like ordered. Had it delivered door dash as I couldn't drive and hubby has terminal cancer so can't really go out in public incase of viruses. Tried several times to call but kept getting told number doesn't exist. After trying to contact them and door dash without success for half hour, hubby had no choice but to drive several kilometres to the store. Staff were rude and refused a refund or any compensation except for A cookie, when we had already ordered and paid for 4! Never again! This is the second time I've got food from this store and second time they have messed up my order, been rude and unhelpful. ...