Subway — Restaurant in Queensland

I went to subway to grab dinner with a friend. I ordered two footlong each one $8. When she asked which bread I asked for Italian and herbs but unfortunately the bread was burnt. I asked if I could get another one and the lady (I think the name in her tag was Crystal) got really upset about it. After that, her customer service just got worse and worse. She wasn’t polite at all. When I went to pay, another lady was assisting me, she was friendly and helpful, I tried to use my rewards club and she asked Crystal if it was possible, Crystal said no, not even trying to help. I don’t understand why subway has a poster saying “we support rewards club” when the staff don’t even try to support “rewards club”. My visit in Subway was very dissatisfying and it’s not the first time that the same staff member has the same attitude. I have worked in customer service many years in my life, so please consider training staff members better so customers don’t leave the store with a sour taste in their mouths. Very...

Ordered 2 subs, 4 cookies and 2 drinks with 2 meatball pots. They gave me the wrong drinks, the wrong cookies and I asked for double chocolate. They gave me 4 macadamia which I am allergic to. The drinks were meant to be coke zero but they gave me cokes. And when I rang up on Thursday after I had ordered from the drive thru, while in an uber so I couldn't just come back. They said management we I'll call me back on Friday. It's Sunday evening and still no response. Not even an apology for the mistakes the half brown lettuce and in general bad food on my sub. It is making me wish that subway retrained their staff and had new management. They need to greatly improve because it...

If I could give a 0 star I would, from the time we ordered to the time received our order it was 45 minutes.

I was waving for 5 mins, beeped my horn and knocked on the glass and the young lady was RIGHT NEXT TO THE WINDOW!!! and still had no response they were just chatting away and did nothing. Very poor customer service...

We had to drive around and walk in, once we asked for a refund they said our order was ready. The young lady that ignored me bluntly said "I didn't hear that"...

Not even a sorry from the staff, as a manager of a fast food chain that's not on !!

I'll never be coming back and I expect to hear from management as I still want a refund as...