KFC Singleton — Restaurant in Singleton

Our experience at KFC singleton was absolutely atrocious, from the moment we step through the front doors was less than average.

•Bins were overflowing with KFC packaging

•Dinning room area had left over food on the tables and floor

•We had to search for a table that was not dirty to sit and eat our food

•The table we chose had left over lettuce and bread crumbs and was wet from spilt drink, that was the cleanest of our options

•We waited to be served for around 5 minutes as did the other customers.

•The self service machine was out of service.

•When order was ready it was placed on the counter and staff member walked away and I was unsure if it was my order, I had to take a look in the bag and then place my hand in the bag to move items about to determine if it was my order. I also couldn’t understand the staff member when he called out the order.

•When I took the order back to the table the dipping sauce was missing, the wet wipes were missing and the plastic cups I asked for were also missing.

•When my niece went to the toilet to wash her hands she said the toilets were absolutely filthy with no soap in the dispenser as it was all on the floor, so she couldn’t wash her hands and the disabled toilet was locked so she knocked on the door to see if someone was In there with no response.

•My niece then went and asked one of the staff for some KFC wet wipes and whist waiting for the wipes another customer was having very stern words with the staff member about giving her 2 small coleslaws instead of a large, she said to the staff member “I paid for a large so I want what I paid for” the staff member went away for what was like 3 minutes, My niece then stood there waiting for the wet wipes to which I then had to go to the counter and I also waited for 3 minutes. When the boy served me he went and grabbed the box and proceeded to punch the box open on the counter, it was aggressive and my family was in shock at the display in front of us.

•The zinger burger was not crisp and it was lukewarm.

•The chips were a disappointment.

We left the premises and every single member of my family mentioned how bad KFC singleton is and that we will never return to this store.

On a positive note most of the staff were friendly but you could see that they were understaffed and pushed to their limits. I believe that this is a management issues and not fully at fault of the staff on shift. I completely understand that this is a business but profit should never outweigh good customer service as you will soon realise that without good customer service your profit will soon decline.

I have read some of your reviews and our experience is obviously a consistent theme. You really need to tighten the reins and get a hold of what is going on in this store.

Very disappointing to...

This KFC is in top 2 of my worst experiences In fast food place. I have been here 3 times and have been dissatisfied all three times. My worst experience one was absolutely terrible. They couldn't find my online order, then the girl in the counter was dismissive and rude. She then gave us the wrong order so had to drive back and told her. She was even more annoyed. No apologies. Then someone else from the back came up, alot more polite advised they don't have enough tenders I ordered if they replace some with fillet. I said ok. When I went home the food was so bad. None of the chips were seasoned, the chicken was chewy. It was shocking. And they had a fair few staff working in the kitchen. It wasn't even like they were understaffed. Our local McDonalds gets 2 times their business and does way better than them at service and accuracy. Never going back here again . Doesn't feel nice to be treated like a peasant for asking for what I paid for. I wasn't even frustrated at them. Very calm when I...

Absolutely terrible service. We stood there waiting to be served for 5 minutes and they all stood there and looked at us while not one of them came to serve us, we then had to go to self serve. After we went to self serve, we went to the bathroom and the smell of them is bad enough to make anyone instantly sick. There was toilet paper EVERYWHERE on the floor, sanitary products on the floor, no soap in the soap dispensers and the floors were all wet, who knows what from. There were no clean tables and the whole shop was run by teenagers. There was not a single older, more experienced person in there, teaching the kids how to serve. They then forgot to put our chips, chocolate moose and coleslaw in the bag and when we went up to ask for them, we had to wait another 5 minutes for them to come to us and ask if we needed something finally. Do better...