Alex Surf Club — Restaurant in Sunshine Coast Regional

Was really nice at first,great food,great music everyone on the dance floor,great band.Then Security started telling us no glass on the dance floor.No worries went up to the bar asked the barmaid for a plastic cup to pour my beer into into she asked what for?I said well security doesn’t want glass on the dance floor she said oh ok.Lack of communication between staff.Then I’m dancing with my family on the floor,Security comes up,no drinks on the dance floor.I said hang on mate you said no glass,you even have the singer holding a sign saying no glass on the dance floor.I told him it’s one or the other mate what is it?Told him I went to the bar to get my beer poured into a plastic cup so I could continue having a good time with my family now all of a sudden it’s no drinks on the dance floor,so I finished my drink dropped it on the floor because it was a plastic cup and stood on it,but if frustration with Security having no clear rules for the dance floor.He wasn’t happy and said can you pick that up?So I did no problem.I then went to the toilet,Came out Security is standing there we need to talk to you out in the foyer so I go out,Mate you’re being aggressive towards our staff.In what way I asked?You dropped the cup on the floor then stood on it,i said yeah then I was asked to pick it up and I did,I said what do you want?How about making your rules more clear for everyone it’s either no glass or no drinks I’ve done the right thing here now you’re saying I’m aggressive,All because you’re rules are far from clear.One staff member said it’s only a new thing where doing seems like I was used as an example.It was absolutely the Security staff at this venue who are not in sync with one and my family of 10 night was riuined by this because I was asked to leave which we did,.We were here for a long weekend visiting our son and he suggested this venue where we caught up with him and spent a lot of money between us all there.We had a great time in Mooloolaba but will never ever go back to Alexander headland Surfclub.Not even for a coffee.So this ordinary rating is thanks to the couple of minority Security staff there...

We visited Alexandra Surf Club upstairs for dinner and unfortunately the whole experience was pretty disappointing. Staff seemed overworked, stressed and snappy, and it didn’t feel like anyone was enjoying their job. It was fully booked, which I understand, but the service still felt rushed and impersonal. They didn’t have cocktails available at the upstairs bar so I had to go to another area to order my own instead of someone just taking a table number and bringing it over.

There was no kids’ cutlery even though we’d booked with a highchair, and our table was around the back, nowhere near the kids’ room, which made it hard to keep an eye on our child. The oysters Kilpatrick came out with smoky barbecue sauce instead of Worcestershire, which wasn’t nice, and the swordfish I’d been looking forward to was raw and purple inside. When I went to return it I waited in line behind ten people with all our empty plates. A staff member eventually took them and I told him the fish was inedible — he just said “no worries, I’ll let them know,” but no one came back to the table, no replacement, no credit, nothing.

To get the kids’ ice cream I had to go to another counter that was closed, waited again while staff walked past without helping, and our table still hadn’t been cleared. It’s clear the place does a lot of business, but the service, food quality and customer care just weren’t there. With a bit more effort on seating, service and attention to detail, the night could have been so...

‘Alex Surf Club: Where the waves don’t discriminate, but the dress code sure does.’ These standards are as tasteless as your food when you make a woman take off her cap and not the men. Is there a special, archaic rule for women that I'm unaware of? Have rules, but apply to everyone equally. It’s almost impressive how stuck in the past this place can be.

Tonight was a glaring example of sexism and poor management. It’s baffling how a club, which claims to embody inclusivity and equality throughout the community is perpetuating such blatant gender-based double standards. That’s not Australian, and it’s not ok. Tonight was not just a minor oversight - it was a clear message to everyone there that female members are subject to different, and unfair, rules than the men. It’s 2024 and this shouldn’t even be a question.

If you claim to promote inclusivity and equality, maybe try enforcing those values across the board as it’s hard to take your community-minded approach seriously when your policies scream outdated sexism. Maybe ensure that all people, regardless of gender, are treated with the same respect and dignity.

Until then, I’ll be taking my business - and my cap...