Yesterday I was there with a group of friends for lunch. It is very unfortunate how our lunch experience was.
To begin with they didn’t allow us do take away which is very strange and inconvenient nowadays. As we had 3 vegan people and they do not have any vegan options in the menu, they had to grab something from somewhere else. They came back with their food with the original plan to go and have our meals at the park to find out none of the other businesses were serving take away food. So the non-vegans ordered their meals at this place and we all sat down, vegans included.
A few minutes after, a very rude waitress approached us stating the vegans couldn’t have their food here. We explained our situation: no vegan meals, no take away allowed. We just wanted to have our lunch altogether. Pretty much she said I will no let you take your food from here and you can’t eat that other food here. So with that attitude she kicked out our friends from the venue. Who would want to stay under those conditions? Stay but don’t eat or leave.
Very very poor service. We’re in 2021. Considering there is a huge amount of people with different dietary requirements, the least you can do if you can’t provide for them is to be flexible and not divide and discriminate.
It’s a shame because their beer is really good but the service is far from welcoming and...
Read moreWorst experience. Staff were exceptionally rude for no reason. We’d driven all the way from Brisbane to try a new brewery, we were met with appalling service. When we approached the bar my partner asked for a beer recommendation by asking the bar tender what his favourite beer was. The bar tender replied something rude about “why does everyone ask that?” in a frustrated tone. Skip to 10 minutes later, my partner accidentally knocked a stool over with his knee, the tables were very crowded and I asked him to shuffle over. He instantly leant over and picked up the stool. Little did we know, a second stool had also fallen over on the other side of the table (out of sight from where we were sitting). We went on chatting until a waitress came over and rudely said “did you guys seriously kick over that stool and not pick it up?! Not cool guys!”. She proceeded to walk around glaring at our table until we promptly finished our drink and left in search of a more hospitable establishment. This seems to be a common occurrence judging by other reviews. The location and beer were nice, however, the rude “go eff yourself” attitude of the staff means we will never return. Having worked for in hospitality for 7 years, I know this behaviour is...
Read moreI sent this message to the restaurant via the website, but go no recognition so... We have been to the restaurant a few times, taking with us several visitors. We enjoy trying the beers you offer. Unfortunately, your food menu has a problem. There are no vegan/vegetarian dishes available. This leaves the salads as the only option. This is the second time we went to the restaurant to eat. Last time, I had the green bean and beetroot salad, which is fairly good, even though it is a little expensive (given that it is mainly leaves). Over these holidays, we took some Melbourne people (none of them vegans) to the restaurant and, in general, they were happy enough. I, however, was not. I ordered the pumpkin salad. Imagine my horror when I was served a dish that makes a French entre look like a smorgasbord. It was less than measly; it was stingy and extremely over-priced. It was, at best, a side salad. When there are zero vegan/vegetarian dishes, the salads should be at least a meal, not a leaf short of garnish. The restaurant apparently thinks this is OK. If you believe the price of the ingredients validate the extortive price, then you need to rethink that. As a patron of the establishment, I would expect more...
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