Strong Warning: Extremely Slow Service

I recently had an incredibly frustrating experience at this restaurant, and I feel compelled to share it with others. I placed my order over the phone and arrived at the restaurant promptly. However, what followed was an agonizing wait of nearly an hour for my food. What made this situation even more infuriating was the fact that customers who came in 20 to 30 minutes after me, with the exact same order, were leaving before I even received mine. This is not an isolated incident; it has happened to me three times during my visits.

It appears that if you are not already known to the staff, you will be relegated to the back of the line, regardless of whether you ordered in person or over the phone. This is completely unacceptable. I strongly recommend that this establishment implements a number order system that accommodates both in-person and phone orders.

Furthermore, what baffled me the most was the complete lack of communication from the staff. If there had been any effort to update me on the status of my order after the 40-minute mark, I would have been more understanding. Unfortunately, in all three instances, this was not the case. Whether I ordered grilled or fried seafood, the outcome was the same: I watched as three or more customers who arrived after me received their orders and left before me.

To add insult to injury, when I finally approached the staff about my order, they only began cooking it after I inquired about the estimated time of arrival (ETA). Their response was a mere five minutes, which, in reality, translated to a 15-minute wait.

In conclusion, while the food at this establishment may be great, the service is undeniably terrible. If you find yourself waiting for more than 30-45 minutes without any explanation, especially if others are being served before you, I strongly advise requesting a refund and leaving. It's evident that they do not prioritize customers based on their arrival order but rather on their familiarity with the staff. Remember, it should be first come, first served, regardless of how you place your order.