Billabong Hotel — Restaurant in Sydney

I have been a customer of this club for many years. I waste a lot of money in the poker machines here every day. Tonight, exactly five minutes after I finish my money and was about to withdraw money from my account, the security officer rudely told me to leave the pub if you don't play. I told him that it was not a problem as long as I was losing my money, but now I don't have the right to rest for five minutes? But he rudely ordered to leave the club. I told him that you don't know how to respect customers at all and I went out to withdraw money from the bank. On the way back, he stopped me and said you have no right to enter the pub for 24 hours. I asked why? I went to take money. But he stopped me and scared me out by physically touching me, which is an example of assault. My friend told him to be polite, this gentleman is eighty years old. Why are you touching him, but he claimed that I don't understand what he is saying, while my English is as good as his. Later, when I was going out of the door, he came towards me and pushed me by hitting me with his body! I'm still shocked and speechless about his behaviour. All this happened under the camera. I request the hotel management to take care of this issue because such personnel are not worthy...

I want to share my worst experience today. I'm a regular visitor to this place, but today was terrible. I was drinking beer at the bar, and after my third drink, a fruit fly suddenly landed in my nearly full glass, which I had just ordered.

I told the bartender that there was a fly in my drink, and she responded, "That's not my problem." I was really confused. It was their lack of cleanliness that led to a fruit fly in my drink. When I asked her, "What should I do now?" she said, "It's up to you," implying that if I wanted to drink it with the fly, it was my choice.

I told her I didn't want to drink it with a fly in it, and she took my glass and threw it in the sink without offering a replacement. I didn't want any trouble, so I asked the security person for her name to mention in this review. He said her name is “Somali “ Name may be wrong but the time was 19th May,2024 11:45 pm

This experience was unacceptable and disappointing. I hope the management addresses this issue to prevent it from happening to...

I had an extremely distressing experience at Billabong Hotel Merrylands that I believe is important to share. During a recent visit, a security officer grossly violated my privacy. While using the restroom, the officer climbed over the toilet partition, invading my private space without any proper justification. This action was not only humiliating and disrespectful but also questionable in legality, considering the strict protections against unreasonable searches and privacy invasions.

Such behaviour is unacceptable, particularly in a setting that should prioritize the safety and dignity of all patrons. It's essential for customers to be aware that their rights to privacy are supported by law, even in situations where security is a concern. I urge potential visitors to reconsider supporting this establishment until they address and rectify these invasive...