NRMA Merrylands — Local services in Sydney

I have been to this branch on a several occassions and I must say the quality of service is very good.The ladies and gentleman that work here are always pleasant have a happy positive attitude and willing to help you in every way.I would also like to thank Ariane who I have seen twice recently, she is very professional and knows her job.I forgot the name of the young lady that greets customers when they first walk in but she has excellent commuication skills and always has a smile on her face.I highly recommend this Branch for their quality service.I have been a member of NRMA for 39 years, customer service that is top notch is very important to me this...

Had a bad experience. Last week wanted to get a car insurance. Felt like i was disturbing the customer service person. Like if she didnt want to talk about insurance at all. I was pretty confident about getting with NRMA as i heard good things from my friends. But after the chat, if this is gonna be the same person whom i have to deal with while making claim, its gonna be really difficult. I felt like if she was annoyed because of me. I dont think i said anything to get that reaction. Normally any customer service operator would be understanding and wanting to explain more about products, this was...

Zero customer service the lady with glasses and unwashed curly hair. While talking to customer he kept touching her hands and making sounds like Uffff. If you can’t handle customer service and don’t like working in old age then don’t bother just sit at home. Atleast customer wont get a terrible service from you. Veryyy unprofessional and terrible. The other two people...