Sent this email to the manager. Didn't even get the courtesy of a reply||I recently stayed at the hotel 20/04 to 23/04 after viewing your website. Please refer to the attached photos that I perceived would be our accommodation. The room that I was alloted had two single beds and a small seating area. I told the receptionist that the website showed rooms with couches in them and queen size beds. I was told that there was one room left but I would have to pay $50 extra per night. I asked if it had a double bed and was told that the room had a king bed. I assumed it would be as per the room that was on the website. The girl I spoke to, Karina, said the manager had ducked out but as we were expected at a family members house we had to leave so I paid the extra $150 for the 3 nights and Karina kindly offered to transfer our bags.||When we got back we found the room to be smaller than the room we were alloted and had two single beds shoved together. I could have done that in the room that we were originally given and had more space! It had a shared porch with a smoker from the other room. The air conditioner was so loud we had to leave it off. There were no toiletries as shown on the website. I'm not petty about that sort of thing but as we had flown down I did not bring my own due to baggage allowance. In the kitchen there was literally no bench space whatsoever to make our breakfast. Obviously people are bringing glasses up from downstairs because the sink cupboard and benches are full of glasses. I had to clear the dishrack to wash plates and put them on the dryer and struggled to find space to put the dishes away. ||I do not think I should have been charged the extra $150 as the accomodation was less than what I was initially given.||The way the website presents the rooms look great but that is what invites people to stay so that is the standard they should be presented. I read the poor reviews but I often find these to be sour grapes and its not fair on the accommodation provider not to be given the opportunity to rectify the grievances which I am doing now.||I hope you can understand my viewpoint and would appreciate a refund to my master card.