DEGANI — Restaurant in Sydney

Today, I ordered 2 poached eggs breakfast/ halloumi with 2 soy lattes. The soy lattes were extremely bitter and disgusting. The poached eggs were put on very dry, hard bread which was difficult to eat. Overall the taste was disgusting.

What was worse was the customer service from the 2 Asian ladies who barely knew how to speak English. When I told them about the egg, she didn’t answer me and rudely walked off and didn’t let me know if she’s bringing a fresh order or if I continue eating this. 5 mins later she comes with a small bowl with 1 egg in it and places there with no apology or explanation. My brother had 3 bites of this, and couldn’t handle it anymore. It was so tasteless, dry and disgusting.

The table was so dirty and the waitresses made us sit at the table with the dirty dishes and leftover food for a long time before she decides it’s necessary to clean it.

Initially before I made my order, I asked the waitress if this is the same quality and taste as what DEGANI was as I notice they rebranded. I was a regular with DEGANI and she assured me the same quality. Therefore, I was shocked by the terrible service, horrible and bitter coffee and inedible food.

When I said to her I can’t eat this anymore (3 bites), and I wanted a refund for the food - not the coffee because I drank most of it already, she refused to refund it, saying we ate more than half already, when it's evident from my plate that there was at least 80% of it still there. And the reason I forced myself to have 3 bites was to give them the benefit of the doubt, but I couldn't tolerate it. It was NOTHING like DEGANIS breakfast or coffee.

After 10/15 mins of arguing with me, she was reluctant and stubborn to give a refund which btw was not in the same form of payment I gave them. She was incredibly rude about it. Never going back and don't...

Have been here quite a few times when visiting the Town Centre. I’ve always had a pleasant experience….until today. Firstly they didn’t have kids chicken nuggets/tenders which was fine. We ordered and food came out quick, drinks did not. One meal was the Swiss chicken baguette special and the bun was mouldy!!! They took it away and made another one for my sister (which took so long to come out we had all finished our meals!). The second meal ( mine) was the fritters which were burnt to beyond being edible. Reluctantly I sent them back where a lady came back to me who I assume was the manager and quite rudely said that they can make me more but they will look the same as that’s how they are cooked and they aren’t burnt at all. I replied with I’m sorry but they were clearly burnt! I tried eating them and all I could taste was burnt food! She replied back we have a lot of people think this but they aren’t, it’s the oil they are cooked in!?!?! I wish I had taken a photo as they were clearly burnt!! She said we can offer you another dish or more fritters. I went with another dish - toast and when she came over to reimburse us slammed the money down on the table! Needless to say when visiting NTC again we will not be eating...

Went here with my daughter for a cute breakfast. The menu seemed okay, ordered Kids Pancake & Salmon Eggs Bene. Asked for extra mushrooms on the side. I asked the waitress if the mushrooms were sautéed. She has no idea what that meant but ok. Turned out to be sautéed. The kids pancake looked okay. Kinda boring presentation with the one pancake, maple syrup, icing sugar and ice cream.

My salmon eggs bene looked sad the moment it landed on my table. The hollandaise sauce looked like it was old and cold before it even left the kitchen, which was super dissatisfying as I’m a huge eggs bene lover and believe the sauce either makes or breaks the meal. In this case it totally ruined the meal. There was a decent amount of extra mushrooms however the mushrooms were clearly not fresh, you could tell as it was rubbery and it was almost burnt with no seasoning. Kinda had to force eat it. The size of the “kids milkshake” was kinda disappointing for the price. The best thing was the hot chocolate. Overall kinda disappointed with the...