Del Rio — Restaurant in Sydney

Had to quickly stop by to get breakfast during shift work, for a quick breakfast snack, only had a few minutes to buy something. Asked if they had any croissants Was offered a ham cheese croissant Sounds good Costed $10.50 ??? Asked by slightly disgruntled lady if i wanted to eat in or take away, told them take away. Sat at a table while i waited for my croissant. Nearly 10 minutes pass while i sit waiting. Staff comes over and asks if I want to eat in or take away, tell them take away and i have already ordered. Several minutes pass again Staff comes over and asks if i want mushrooms on the side????? I tell them i ordered a ham and cheese croissant. Staff frustratingly asks again if i want MUSHROOMS on the side? I say what do you mean? Staff asks a third time even more frustrated, tell them do whatever you usually do??? Very confused at this point. Several minutes pass again. Staff finally walks over to me in an unenthusiastic gait, yet holding Styrofoam container proudly atop her fingers, like a silver platter. Open the container - feasted my eyes on what the hefty sum of $10.50 rewarded me with several leaves of greenery ? a couple of thinly sliced carrots ?? the star of the dish, the croissant, a large crumbly fellah, I feel best described by each side separately, as they were indeed very different Side 1, bare and dry, no cheese, a small slither of ham hidden sat moistly on top of butter. Side 2, a large unsightly lump of COLD supermarket cheese melted on TOP ??? of the croissant, so much in fact that it had fused to the Styrofoam, and was virtually inedible.

I was confused, i was panicked. I had so many questions. Do i face the dry, flaky side, and risk inhaling the dry fragments of woodchip? Do I attempt the arduous task of peeling the cheesy side off the styrofoam and attempt to swallow the copious lumps of cold hardened cheese? Where are the mushrooms??? Do I attempt to pick at the pieces of salad with my bare fingies (as i was not provided with any utensils ).

I concluded the safest place for this abomination was the bin, and potentially saved earth...

Appalling service while attempting (or rather waiting) to order. The middle-aged woman standing at the register kept talking to the middle-aged man behind the counter. Both could see me waiting and neither thought that taking my order was a priority - rather complaining about something to each other outweighed any possible sense of being happy to have a customer. Tne woman then begrudgingly took my order while still talking to the man. Consequently she only heard half my order and instead of politely asking for me to repeat it, she huffed "and?...". I have never written a review before, but the service behind the counter is the worst I have ever had. Unfortunately, this is now the second time this has happened. The food is lovely and the waitresses are ok, but the poor service behind the counter leaves a vile taste in my mouth. Why are you in the hospitality industry if you're not at...

I don’t normally write reviews like this but you guys are a JOKE and everyone needs to know this.

The lady who seems to be the owner has no customer service what so ever. She is pushy towards the customers and she doesn’t know how to manage the place.

It’s really humiliating for the staff to get yelled at in front of customers and get sworn at by the i spouse owner. How embarrassing for her to do such a thing!

The food was average but the service was TERRIBLE. I could’ve walked out without anyone noticing but I am not that type. I don’t recommend this place at all. I rather spend my money elsewhere and be at a happy environment whilst I’m eating my food.

You guys need to work on your customer service skills and relax a bit more when you get 5 tables in at the same time. Never coming back here ever again. I wish I could give ‘0’ star. Heaps...