With a very heavy heart I have to write this, but something needs to be done. This place for years was my go to Sushi joint. It never failed. We were looked after by Sumi every single time me and my friends would go for lunch or dinner. Since Sumi has left the place has gone drastically down hill and it pains me to say it but this isnt the same place it used to be. The service is very average, people can barely communicate with you, the chopsticks and soy sauce you have to ask for. They bring the food out with out any chopsticks on the table. The food has also gone drastically downhill. We always get pretty much the same order either a Kanji or tiger roll with another medium. The kanji roll used to be the best of the best. Last night my missus and I got 1 kanji and 1 tiger to share. Both rolls were cold. The tiger is supposed to be warm atleast.

Additionally, my girlfriend had to wipe the table down after the previous table had left. The waitress took the plates but the table still had sauces all over it. Pretty basic stuff. Furthermore the table infront of us were waiting for a table filled with plates and multiple staff walked past without clearing the table. They ended up moving to a different table when they could get one and the messy table they were waiting for remained dirty.

Another small issue that bothered me was the fact that when i was ordering a customer asked for a takeaway box to put his food in. The lady said thatll be 50c and he mentioned he had just spent $100 on food. I think he has a fair point. when a customer spends $100 on dinner the least the shop can do is provide a free plastic container.

i am not sure where Sumi has gone, but if she is around she needs to come back to Sylvania before people start walking away. This place used to be amazing. customer service was 10/10 and the food was always brilliant.

ever since sumi left it hasnt been the same. Poor to zero customer service. My girlfriend even mentioned that when we first started going they used to all greet you upon arrival and say goodbye when leaving. It made you feel welcomed and appreciated. Now you don't even get a hello.

Its unfortunate that I have to write this because this place was once a great shop. Now I try and avoid going unless my girlfriend or friends are in the mood for sushi.