Domino's Pizza Carlton (NSW) — Restaurant in Sydney

BUYER BEWARE! Ordered food at 4:06pm and it was delivered at 5.56pm. Called several times, they answered the phone once and told me it would be 20 minutes at 4:40pm. I called again and they placed the phone next to the oven without saying anything and just let it have open communication. I went to the store at 5:05pm to be told that it left 5-6 minutes ago. 50 minutes later food arrives and it’s STONE COLD. The Hawaiian had no cheese upgrade added either.

The store manager did not give 2 thoughts about the entire situation. Domino’s head office needs to conduct an investigation into these franchises. If the demand for customers is too much then either hire more staff or cancel the job before accepting the booking.

Having to wait 2 hours for food that says it’ll be delivered with 30 is ridiculous. It took the store manager to change the preparing food to out to delivery as I am at the store demanding to find out what the hell is going on.

Whilst the pizza is relatively ok. The attitude, the demeanour and the professionalism of this place is unprecedented. Needs a really...

Unbelievable waited 40 minutes for a simple ham and cheese pizza and Dutch pancakes sides. Ordered online at 5:50 was told my order was ready at 6:05 so I arrived a little later around 6:15. Was told my order would be ready in a few minutes which was strange as I had already been told the order was ready and the order status tv said my order was ready as well, but very well I waited. 15 minutes later a customer that arrived just before me and ordered in store got her 3 pizzas before I got my 1. Proceeded to question the team member for my order turns out it was just sitting there on the heat stand as no one followed up or asked me what I was waiting for who knows how long I would be waiting if I didn't ask. Didn't receive any apology or response just a blank face from the team member asking for money. If you come here make sure your pizza is ready and hound the team members as customer service is...

6th May, 11:35pm eating the 5p Chipotle kicker. I ate the 4 pieces, and it tasted a bit funny not like the usual, but I though maybe I remember it wrong... and then, I try to eat the last piece, with 1 bite, I go straight to toilet to throw up... Are you trying to kill me?! It taste like someone dip and soak the chicken in a chemical fluid for 2 years if you know what I mean! I still have 2 box of prawns that I havent touch yet because I am too scared to eat it after that chicken!!! I have to rinse my mouth with mouthwash so many times to get rid of the disgusting taste from my mouth!!! I am a regular, and this is the first time it happen, but it is so bad that I don't think I will buy from here anymore. If the taste was just a bit funny, then I would have forgive and still be a customer... but this is just...