Domino's Pizza Lane Cove — Restaurant in Sydney

This has got to be one of the best domino's stores around! Always have a fantastic experience when doing delivery (have three young kids so quick, easy and tasty deliveries are essential!), pizzas are always on time, fresh and hot. I normally don't write reviews but felt I had to after my last experience with them. I went into the store at closing time the other week and saw the staff cleaning up. I normally wouldn't, but it was my daughters birthday, so I asked a guy working there (very tall, blonde, looked like store manager) if there was any chance they could still make a pizza and a shake for my daughter and he did not hesitate at all, even though it was a couple of minutes before closing and other domino's I've been to in the past haven't had their shake machine working at that time. He proceeded to make the food (perfectly might I add) and was so friendly with my daughter who was finishing her birthday celebrations and had clearly had way too much sugar hahaha!!!!! He even showed her a card trick with her new deck of cards. Was just such a pleasant experience and I will gladly continue ordering from this domino's and using them for birthday...

Wild variance in expected order times compared to what the online order suggests. Have been waiting 45 minutes for our order, followed up 45 minutes after placing order online and was advised that our order hasn't even been cooked yet. Attendant at the store advised that they are very busy on Friday nights, I assume this is because they struggle to get Pizzas into the oven.

Estimated delivery time changed at 7:30 pm from 7:01pm to 7:45 pm, despite staff saying the Pizza will be delivered at 8:00pm. Shame that the $3 under 20 minutes doesn't cover your whole order.

No real solution or information provided by the store, and advised that order should be cooked and delivered within 30 minutes. Total of 1hr and 15 to get a Pizza order.

EDIT: But wait, it get's better. Our order ... sort of ... finally showed up. Less 1 Pizza. Delivery guy insisted we only ordered 4 Pizzas, until he checked the receipt. Because you know, tell the customer what they ordered before checking the receipt is one of the cornerstones of...

Last few times I’ve ordered, the experience was terrible. On one occasion they got the order wrong. Second occasion, I went to pick up and there a bunch of girls with a few guys working and they were running a much in there, shouting and playing around. I should have known better but I gave them another go and on another occasion ordered delivery. One of the pizzas had multiple long strands of hair in it. Although I was refunded the money, it completely grossed me out. Never ordering from there again. Before writing this review I went on their website to give a private feedback but couldn’t even do that as there was no option of general feedback. I needed to select a follow up with the store which I didn’t want to do as a refund was not what I was after but rather to escalate to management about doing some quality controls in...