Gong Cha Granville — Restaurant in Sydney

The guy working on the morning of 6th September was quite rude and really seemed disinterested in serving customers. There was no greeting and no confirmation of order (I was automatically given a large and no jelly to go in the tea) After purchasing I thought to confirm myself and he said it was already made. He reluctantly made another with the jelly. He then threw the straw on the counter and it was quite disrespectful, showing a lack of customer service. The girl working with him was quite nice and greeted customers as they walked through. The tea was good but customer service was...

Worst hygiene and costumer service. Had a royal pearl milk tea and while drinking the first sip noticed there was a long hair inside the cup, so went to the store and asked to replace with new one but what they did was just threw the drink in the sink and said no hair no hair inside and used the same cup to refill the tea.had enough and just walked without the new one they made using the same old hairy cup. Working in a hospitality field i know sometimes things like that happen but use the same cup was unacceptable. Never going to any gong cha stores from now...

They have a delicious tea and I really found the likeness of earl grey milk tea HOWEVER there was this lady at the counter who was very rude. My mum bought two different tea and she was in a hurry she forgot the egg waffle. She came back to grab it and instead of apologizing, the staff just blame my mum for leaving it behind. The staff needs to lean more about customer service. Saying sorry for what have done and give a complimentary gift. They need more customer service training. That staff needs to value a...