Terrible experience with the manager on duty. The nasi kerabu ordered with beef rendang came with the meat being full of fat. We showed this to the waitress on duty (she was really nice) and she said please show to the manager at the counter. Which we did, and he didn't say a word about it. When it came to time to settle the bill, he charged full price (so evidently he had totally ignored what we had said about the fatty rendang earlier) and we said we hadn't touched 75% of the meat as it was full of fat and his response was ... "you've eaten the food, I can't do anything about this" and he insisted that he would not do anything about it despite the fact that it was evident from the plate we showed him that we did not touch most of the meat. We paid the full price of $25 for that plate and my parting words to him were "We will not be back". I am sure he will remember us. That is despairing customer service, if you as the manager can't do anything to satisfy your customer - then who can? I am only sorry we did not get a picture of the meat and the amount of fat on it.

And I wasn't planning to do this but because of the bad experience with the manager, I will just say this - the char kuay teow - probably one of the worst I have had. Who puts carrots and brocolli in CKT??? It was totally tasteless and big fat $22 charged for that.

I am very happy for you, Nanyang, to respond to this publicly to at least show us you read your reviews. That was a terrible experience. This was at 1.30 pm February 8th so it should be quite easy to trace who was on duty then.