McDonald's Blacktown Food Court II — Restaurant in Sydney

Management needs an attitude readjustment. A youngster barely school leaver age represented that were the owner and manager. The self serving kiosk was malfunctioning and we were unable to place our order. We proceeded to order at the counter when the order was completed we asked for our 20% discount voucher from the app to be applied. The staff member explained that a manager would be required. The manager came to the front and said that the discount did not apply. I informed them that I had this issue previously and the manager applied the 20% discount. They proceeded to argue and raise their voice in front of other customers. A fellow customer interjected on my behalf and asked that she honour the discount and they argued again with this customer. Rather than deescalate they became more agitated and upset, my niece who was looking forward to her birthday at McDonalds was informed we couldn't have McDonald's all over a $9 discount. Many customers and staff witnessed the event. I tried to explain that it wasn't a good look that the manager behave in such an aggressive manner towards customers but was informed to leave. McDonald's need to provide further training to their managers as to how to deal with...

Indulging in fast food is quite a new concept to me. The food was average with the burger and fries being quite mediocre at best. However, the drink (coke) was fantastic and really pleased my tastebuds. What really impressed me was the fact that the service was impeccable and all my requests were met at a high standard. I specifically remember this one young lad who was in charge of the creation of the meals. His hands moved with such precision, and the meat tasted so good in my mouth. Other than that, the atmosphere was utterly atrocious, due to the fact that it is Blacktown. In fact, as I was patiently waiting for my food, I witnessed two unruly figures engaging in verbal conflict. Overall, a the food was to my liking, the service was immaculate, however, the atmosphere made me want to...

I understand that the place was really busy during breakfast time. I ordered through the self-serve machine, which I hope would be a lot quicker. Once I ordered, the printer didn't work. So I had to talk to the staff counter, just to get my receipt number. I stood there for quite some time with the staff, who kept passing through, didn't ask if I need help. Then, when they eventually gave me my order number, I had to go to the McCafe section to tell them I forgot to say decaf for my coffee. When I put this request to the staff at the McCafe, she just stared at me weird and says "huh?". Then I had to explain myself again. There's no basic...