Nakhon Thai — Restaurant in Sydney

Arrived last night just after 8pm. Ordered 5 dishes. Restaurant dine in was full at the time and a family next to us had said they were waiting so long for their meals.

Took the chance and ordered at 8.30pm. 8.55pm and no food was served yet along with other customers who arrived before us that also had not received their meals.

It appeared as though the take-away orders seemed to be served faster than those dining in. Asked the staff if we would be served faster if we ordered take-away as overall it had been about 30 minutes and no food had been served to anyone in the restaurant while those ordering were leaving before us.

They said they would push my order forward. This was not the point of the complaint. The point is to either prioritise those dining in, warn customers before they sit down that there would be a wait on food and give an approximate time or limit the amount of customers dining in to accommodate the provision of meals within a reasonable time.

Received our 4th meal around 9.30pm. After asking us if we had any more dishes and stating we were just waiting on the papaya salad, they forgot our 5th dish and at 10pm after waiting almost 1.5hours overall to be served, we told them to cancel and left quite upset.

Soft shell crab was overcooked and children did not want to eat it. Massamun curry was grainy.

Disappointing after a great day out with the family.

I really hope this was just an off...

This WAS our favourite Thai place in the local area for almost 10 years - until tonight. Nakhon Thai has lost us as customers. We ordered a Pad Thai, Hokkien Noodles & Satay Chicken skewers. We were surprised when the bill came to $54 as this didn’t match the prices advertised in the menu and we usually pay around $40 for these 3 dishes. When we asked why we were being charged extra on a Wednesday night, the worker pointed out that on the front of their menu it now says ‘prices subject to change’ and that was why the price she charged was different to what was outlined in the menu. We found it extremely shocking and surprising that they charged us whatever they wanted without explaining their new prices which were NOT UPDATED IN THEIR MENU prior to us ordering. So unprofessional. They could have said the bill came to $100 and we would have had to pay just because it says ‘prices subject to change’ on the front of their menu....

Rather sad. Putting a clueless person unfamiliar with the menu in charge of the phone was just the start. I arrived well after my 'ready' time, for a single stir fried dish, and was told it would be another 5 to 10 mins. This is on a very quiet night with nobody around. I phone ordered a Thai Chilli Basil stir fry, which was met with some confusion - having to confer several times with the cooks. The dish I took home had no Basil or Chilli whatsoever .. it was just a stew of noodles, vegetables and pre cooked dried out chicken pieces. I relayed this back to the restaurant who were neither apologetic/offered a replacement or refund or accepted any liability whatsoever.This restaurant used to be good. In years gone by, I've eaten there & picked up many satisfying take away dishes. At the moment, its an unfortunate incarnation of what it used...