Shangri-La Chinese Restaurant — Restaurant in Sydney

Food: Was very nice, meat very tender, dishes were a little smaller than expected for the price (hence 4 stars) but that's probably because it's been a while since I sent to a restaurant (4 others in our party thought the price and size were OK, 1 other agreed with me, so my opinion was the minority). Large selection of different types arranged by type in the menu, beef, lamb, chicken, duck. Made it easy to group order for variety. Prices between $24 - $28 on average. Each dish served around 3-4 people who eat for taste in a shared setting (each person trying some from different dish).

Service: Friendly, very accommodating. One of our party has extreme allergies, can't have this or that, their dish needed to be cooked without sauces etc, all happily accommodated without fuss. Often Chinese restaurant tell you they have to cook with xyz but not this place, they listened, understood and accommodated without hesitation.

Atmosphere: Surroundings were pleasant, plenty of room between tables, not sitting in top of one another. Tables of all different seating numbers. All round tables from what I remember (didn't pay much attention on this point). Lighting was reasonably bright, not dull, chairs comfortable (padded, not wooden, so comfortable for longish stays).

I...

My family have ordered from Shangri-La for many years and we have never been disappointed. I phone ordered a delivery meal on Monday for myself and friends ($138) plus tip to the delivery guy who deserved it. The food was great as usual, HOWEVER, the young woman who took my order was SO rude. If I had been a new customer I would have cancelled it. First bad attitude then when I called her on it I got smart A patronizing attitude. I am giving a one star rating regarding my experience on this occasion as I hope the owner reads this as in the long run this could affect his/her business and it's so unnecessary to upset loyal customers let alone...

Never in my life have I had customer service so bad. The man taking my order was blatantly rude to me from the second he picked up the phone. I stumbled on a word and he said 'Can you just make up your mind?' He then told me to 'hurry up' when I took a second to look at the menu. When my order finally came to the door not only was it cold, they sent me the wrong type of rice and chicken. But thats not all folks!!! When my origionally $27 order showed up, cold and completely incorrect, it was magically worth $39. Would not recommend and will not be...