Sushi Hub Baulkham Hills — Restaurant in Sydney

I am deeply disappointed by the experience my mother had at your establishment today. She visited and politely asked the staff if they could accommodate her request for vegetarian options, to which she received an extremely rude response. While it's understandable if vegetarian options were unavailable, the manner in which she was treated was unacceptable.

Subsequently, when my mother attempted to select sushi from the display, she was blatantly ignored by the staff, who instead chose to serve another customer. Only after a considerable wait did the staff reluctantly attend to her, displaying a severe attitude. Despite her patience, she was met with further hostility when requesting tempura pumpkin rolls, as she was abruptly informed that they were unavailable.

The level of aggression and negativity displayed by your staff deeply upset my mother, prompting her to no longer wish to patronize your establishment. It is imperative for any business, regardless of size, to ensure that their staff provide exemplary customer service and treat patrons with respect. Regrettably, this experience falls far short of those expectations.

I sincerely hope that steps will be taken to address these issues and improve the quality of service provided to customers. No one should have to endure such treatment when simply attempting to...

I visited during lunch today. A tall, bespectacled, black-haired Asian male took our order. I had such an unpleasant experience that I must leave a review. Please address the issue with your staff.

I ordered four sushi rolls. Every time I mentioned the type I wanted, the gentleman aggressively grabbed the sushi rolls as if playing a game, causing them to burst and become mushy.

Even though our eyes met, he continued to handle the second, third, and fourth sushi rolls in the same manner, resulting in four burst sushi rolls that I paid for.

Why twist and squeeze the sushi rolls so aggressively, especially when someone has paid for them and they were in good shape?

Opening take away box that i received made me feel bad even worse. Because It's hard to see this as a simple mistake. He definitely...

UPDATE: ANOTHER RIDICULOUS BLOODY KERFUFFLE. In the absence of most of my usually preferred items, I began to ask for a prawn Nigri, but as I spoke, a tray full of salmon Nigri was brought out. "In that case I WON'T have the prawn, I will have a salmon INSTEAD." Staff member tried to give me BOTH, and stood staring blank faced when I repeated, "I WON'T have the prawn" !!!!

Usually good, but on my most recent visit, a RIDICULOUS BLOODY KERFUFFLE ensued when I asked for "NO CONDIMENTS PLEASE." I had to spell out in BABYTALK that wasabi, ginger and soy sauce are called CONDIMENTS, and THEN they failed to understand the word NO and tried to add ALL of the above, precisely as I had asked them NOT TO. Honestly - what if a customer was VIOLENTLY ALLERGIC to...