Tandoori Sizzler Dural — Restaurant in Sydney

Arrived early to the restaurant and had to wait and wait just to order. many of the staff ignored us and were just talking to each other. After finally ordering it took over 1 hour to get some food but it was just the naan bread that goes with the curries. We were left waiting a further 30mins for the curry and rice to come out so had to contend with munching on the naan. There was no apology for the delayed food and the curries were totally tasteless and bland . I highly DO NOT recommend this place for the poor quality food, poor service and expensive bill. Curries from Woolworths are tastier. Do not waste your money or time. A good night was spoilt. Will never be going to this place again. Your response to my above review is basically total lies. When we arrived we had to wait and waive down someone to take our order as 4 of your staff where behind the bar laughing and talking. Even when I tried to pay the bill, they were there huddled behind the bar talking and laughing and only saw me after a few minutes. I should not have to ask one of your staff where my food is 1 hour after ordering. You can make as many excuses and lies as you like but the bottom line is your food is tasteless and bland, your service totally lacks and it seems all your staff act as trainees which you use as an excuse for poor service. Have a look at the other reviews of a similar nature to mine are they...

We went for Diwali dinner after seeing reviews on Google. We had completely opposite experience than the reviews. I recommend not to go there if there is any festival.

1. I made reservation for 10 people online. received confirmation email. Host has no idea about the booking. Took him 15mins to get table ready.
2. Only one waitress was on duty.
3. We were there since 7:15pm. Got our food served at 8:30pm. Just to note there were only 3-4 tables occupied . Restaurant wasn’t even full.
4. ordered pappadums for kids. Surprisingly they ran out of. Unsure if I have ever hear restaurant ran out of pappadums. 4). Ordered Malai kofta which was very sweet. It wasn’t creamy at all.
5. Dal Makhani was with flat taste . Brown in colour and no cream or butter.
6. ordered sizzler which was not sizzling at all. We asked about it to waitress who had no clue and her answer was “ I don’t know”. The host came to inform me that they are understaffed and hence they served like that without heating sizzler plate. I would recommend not to go to this restaurant at all if you are large group and want authentic Indian taste. Do not expect service at all. They did not have any courtesy to acknowledge their mistake. Our whole diwali dinner was ruined. Never felt so bad for the guests who we suggested this restaurant on Diwali day. How could you be understaffed on main Indian...

Unfortunately, our recent dining experience at this restaurant was far from what we had hoped. While the ambiance initially seemed promising, both the food and service left much to be desired.

Multiple issues arose during our visit — our order was incorrect more than once, and the overall coordination and attentiveness of the staff were severely lacking. What was especially concerning was the lack of care regarding children’s safety in the dining area, which should always be a top priority in any family-friendly establishment.

Additionally, there was confusion around the billing. We were told certain condiments were “on the house,” and that they came with the entrée, but were later surprised to find them added to the final bill — along with charges for an incorrect dish we hadn’t ordered. The staff was arguing with my guests regarding what they have ordered. This lack of transparency and consistency made the experience even more disappointing. There was no apologies and acceptance of the feedback. I always support the businesses providing our local food but this is the first time ever i had to write a review for any restaurant.

I sincerely hope the management takes this feedback constructively to improve service quality and guest satisfaction...