The Glasshouse Hotel — Restaurant in Sydney

Beware; The customer service at this place is abhorrent! The man of Indian heritage who calls himself the manager has discriminated against me for some time. I have been unlawfully treated to the point of humiliation and doubt the legality of some happenings , particularly the most recent I have had forced to experience. This male staff member has not voiced to me any reasons why i have been singled out and mustreated in the manner I have been. I have bought many customers there over the years, most becoming long time customers who attend regularly. This staff member seems to take my very presence as an insult and . As it has been repeated and ongoing, I will be taking this further the next time he treats me in such a discriminatory manner.

Jenny the day time staff member, is not friendly at all! Iam made to feel very unwelcome and uncomfortable, to the point of avoiding entering the premises some days. Before being forced to interact with the male, she was the worst bar person I have ever come across in my near 40 years of life in this part of Sydney city. She's partial to certain customers and highly rude to most others. Never smiles, at most. Speaks in another language loudly to patrons of same nationality as herself. Never a thank you. Never made to feel anything positive because of her. This hotel has been run like this for some time and not many locals have a different experience to speak of than this one. Disgusting...

The new ATM location here is ridiculously terrible. They’ve placed it downstairs in what feels like a bunker, where there is zero reception and no network access at all—a huge thanks to Australia’s network infrastructure. If you need to transfer money, check your balance, or do anything requiring internet access, you're completely out of luck.

The situation is even worse because when you return to the surface, your phone needs a full recovery process, often requiring a restart just to regain signal. It’s beyond inconvenient and makes the entire experience frustrating.

Whoever decided to relocate the ATM clearly didn’t consider customer experience. A modern ATM should be placed somewhere accessible, not in a complete dead zone. Very...

The lady that works there saves the poker machines that are due to pay out for her friends and get a share of their winning She places a reserved sign on the poker machines that she knows are due to win that sign has been on the select games for hours with no money in the machine.I have videos of when her selected few come in to play they get to play the machine that has the highest chance of winning. I have seen her and videos of her excepting money from the people that win on several occasions and from the same group of people. I have filed a complaint with the gaming commission and sent them all the facts and evidence. I will post the videos online. To prove my claims don't play...